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Hello,

I can't connect to my account from my computer, is this normal? 

Best answer by Nanja

Hi, please contact our Customer Support team here. They can assist you further. Cheers, 

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      3 replies

      Railmaster
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      • rvdborgt
      • Railmaster
      • July 21, 2021

      Difficult to say without more information. I'm assuming this is your account on the Interrail website. Do you see an error? If so, what error? Can you post a screenshot?

      Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
        • Margaux
        • Author
        • Rail rookie
        • July 22, 2021

        Hey,

         

        Today it’s ok thank’s. 

        But I don’t the same information between website and Rail planner in my phone. In the website I have 2 trips one the Master (and after that I have duplicated to add my friends) but in my phone I just see the Master trip. 

        How can I do it? 

        Thank’s ;)

         

        Railmaster
        Forum|alt.badge.img+8
        • Nanja
        • Retired Community Manager
        • Answer
        • July 22, 2021

        Hi, please contact our Customer Support team here. They can assist you further. Cheers, 

        Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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