Having returned from a recent trip, yesterday I submitted a delay compensation request for one of the journeys that was severely delayed. I thought that I had submitted everything requested, but when I received the automated acknowledgement email it said that I must make sure that I have submitted the QR code of the relevant day’s ticket.
However, within the app on my phone, while I can can screenshot most pages, if I try to screenshot the QR code, I get a pop-up message saying that “this app does not permit screenshots”.
What should I do?