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5 passes on one device to three devices

  • Jul 30, 2021 12:38 PM UTC
  • 2 replies
  • 211 views

We travelled with 5 mobile passes on one device. Now we'd like to seperate and upload our passes on more individual devices. Is that possible?

Best answer by Nanja

Hi, as mentioned here, you can't move your Pass onto another device once it's activated for travel. If you're travelling as a group with multiple Passes on one device, you'll all need to travel together on all journeys. You can get in touch with our Customer Support team here, to see if they can change it for you. Cheers

 

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2 replies

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • Jul 30, 2021 12:45 PM UTC

Only together with the Customer Support as they have to deactivate the passes on the old phone before you can activate them on a new one

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    Railmaster
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    • Nanja
    • Retired Community Manager
    • Answer
    • Aug 2, 2021 11:25 AM UTC

    Hi, as mentioned here, you can't move your Pass onto another device once it's activated for travel. If you're travelling as a group with multiple Passes on one device, you'll all need to travel together on all journeys. You can get in touch with our Customer Support team here, to see if they can change it for you. Cheers

     

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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