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Can't use pass on the same device after reset

  • Aug 23, 2021 9:34 PM UTC
  • 2 replies
  • 94 views

I had to reset my device and now I cannot setup my pass anymore even though it is the same device

Best answer by Nanja

Hi, can you fill out this form? This way we have all details we need to look into your case and assist you further. If you can let me know once done in the comments, we can look into it right away. 

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2 replies

  • Aseimel
  • Author
  • Rail rookie
  • Aug 24, 2021 9:03 AM UTC

I am currently traveling and it would be incredibly important to get a response

Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • Aug 25, 2021 7:50 AM UTC

Hi, can you fill out this form? This way we have all details we need to look into your case and assist you further. If you can let me know once done in the comments, we can look into it right away. 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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