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Change birthday data on my pass

  • Jul 27, 2021 5:39 PM UTC
  • 6 replies
  • 1097 views
Urko

Hello! Can i change my profile data in my movile pass ? My birthday data is wrong 

Best answer by rvdborgt

I think that will only be possible via customer service.

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    6 replies

    Railmaster
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    • rvdborgt
    • Railmaster
    • Answer
    • Jul 27, 2021 5:54 PM UTC

    I think that will only be possible via customer service.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
      Railmaster
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      • Nanja
      • Retired Community Manager
      • Jul 28, 2021 1:42 PM UTC

      Correct, if the details on your mobile Pass are incorrect, please get in touch with our customer service. If your Pass has not been activated yet, we will be able to change the information for you.

      Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
      Urko
      • Urko
      • Author
      • Rail rookie
      • Jul 28, 2021 3:58 PM UTC

      I tried, but they don't answer me and I start travel next weekend. 

      Moderator note: capital letters have been removed. 

       

      Railmaster
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      • Nanja
      • Retired Community Manager
      • Jul 29, 2021 11:32 AM UTC

      Hi, our customer support team is working in order of priority (based on travel date) so they will get to your message as soon as possible. 

      Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
      Urko
      • Urko
      • Author
      • Rail rookie
      • Jul 29, 2021 12:43 PM UTC

      I HAVE BOUGHT ANOTHER PASS (ZBCV1H) AND I WILL CANCEL THE FIRST ONE (4X6XK3) LATER ON, THE LAST DAY BEFORE START MY TRAVEL , IF I DONT RECEIVE ANSWER OF THE COSTUMER SERVICE.

      I HAVE NO ENOUGHT TIME TO WAIT COSTUMER TEAM ANSWER. I HOPE I WILL HAVE NO PROBLEM FOR CANCEL THE FIRST ONE. WHAT DO  YOU THINK ? I WILL KEEP THE TWO PASSES UNTIL THE LAST DAY...AND THEN WILL SEE WHAT OF THOSE I CANCEL

       

      Railmaster
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      • Nanja
      • Retired Community Manager
      • Jul 29, 2021 1:02 PM UTC

      Hi, our Customer Support team responded to your message just now. :relaxed: Cheers, 

      Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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