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Error adding mobile Pass; details do not match

  • Aug 5, 2021 7:50 AM UTC
  • 1 reply
  • 106 views

Mobile pass will not load into my phone. I get an error message: “Your details don’t match.” But the details I entered (from the “confirmation email”) DO match. Has anyone else experienced a similar problem?

Best answer by Nanja

Hi, I advise you to contact our Customer Support team directly here. They can look into it with you and assist you further. Cheers, 

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1 reply

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  • Retired Community Manager
  • Answer
  • Aug 5, 2021 2:00 PM UTC

Hi, I advise you to contact our Customer Support team directly here. They can look into it with you and assist you further. Cheers,