Hello,
Yesterday I ordered a mobile global pass, also payed it but I didn't receive it. How can we solve this?
I also send an email to zendesk.
Regards,
Davy
Solved
Mobile global pass ordered and payed but not received
Best answer by Davy1979
Thanks for the reply, but the problem is solved. :)
Regards,
Davy
Hi, let me look into it for you. Can you provide me with your full name, email address and order number via a private message? Thanks,
Happy to hear that. Could you perhaps share how it was solved, so that it can also help fellow travellers? Thanks and have a great day 
I got the reply from zendesk where I've mailed to.
I recommand that Eurail looks for this problem, I've seen some articles and reviews on the internet that I'm not the first with that problem: ordered and payed but nothing received.
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