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I wanted to exchange this 7-day passe for a 5-day pass, so, as said on the site (https://www.interrail.eu/en/ interrail-passes/ordering-info/refund-exchange-policy)I bought the 5-day one that I actually needed and I asked the refund of the one that I have bought by mistake (the 7-day one), however I haven't received any confirmation email about the refund and I have not received the money(264-15=249€). Please could you please help me, I don't know if I'm making something wrong or if this just takes a lot of time. 

Our departure is coming up. Friday is the day and we are very excited. I have initiated our ÖBB train tickets and my global passes say they are ready to travel, so I am assuming there is nothing more to do with that. I don’t see a spot where it says to do anything with SNCB. Does anyone know if I have to activate them?

Hi,i want to take the train on 11 August 12:06 from Frankfurt to Zürich (and back on sunday at 13:59), but without using my homecountry,so i have a ticket for the german part. But how can i add the austrian part to the ticket? manually it does not shows a train ticket and i do not know which railway station to chose in austria.Can someone give me an advice. Thanks

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I'm currently traveling to Portugal from Spain. There's a direct train from Madrid-Chamartin to Vigo Urzáiz (ALV 4115).To get to Porto in Portugal, you can take a direct from Vigo Guixar (IC 422).Can you walk from Vigo Urzáiz to Vigo Guixar? Is it the same station?  

How can I take this train? It hasn't seats on the öbb website. Should I just ask at the counter in Bucuresti? 

Hello!My friend and I are starting our Interrail next week. It is becoming very difficult to book two seats from Venezia St.. Lucia to Villach HBF. We would like to book a night train.We have tried it on Interrail.com, Treinitalia and OBB's website, and we haven't been able to book them.We would really appreciate some help and a solution.Thank you :)

Brauchen diese Züge eine Sitzplatzreservation? Und wenn ja wie/wo kann ich die machen? 

Hi, meine Reise beginnt in Kamenz umstiege in Dresden, Graz und Steinach-irdning.Leider findet Rail Planner nicht diese Verbindung.Meine Frage: Muss ich meine Reise alle einzelnen Bahnhöfe und Zugverbindungen eingeben manuell, und für jede Zugverbindung einen Reisetag aufbrauchen? oder reicht einfach start Uhrzeit und Ankunftzeit?Bzw, wenn ich ja umsteigen muss, gildet meine Fahrkarte für alle drei  Züge obwohl ich nur eine Zugnummer angegeben habe. Das habe ich gemacht, weil bei Manueller Eingabe ich nur eine Zugnummer eingeben konnte.Reservierung habe ich für Dresden Graz und Graz  Steinach-Irdningenglish VersionHi, my journey begins in Kamenz, change in Dresden, Graz and Steinach-irdning.Unfortunately Rail Planner does not find this connection.My question: Do I have to enter my trip all individual stations and train connections manually, and use up one travel day for each train connection? or is simply start time and arrival time enough?Or, if I have to change trains, will my ticket

Hi! I would like to know how I can to arrive from Warszawa to Cologne.We arrive to Warszawa on 11 August at 12:00 am and we have to take a plane in Cologne 13 August at 6:10 am. We don't know how to do this route because the trains I find require a reservation but they are full and they don't allow reservations. Do you know where I can book separately? Do you know of any alternative routes through other countries that give us time to arrive?Thank you!Pilar

hello, how can I view the seat reservations I have made from the application? I received the tickets by email but I can't see them in the applicationthank you in advanceEmanuela 

We are currently traveling with an Interrail pass. We’d like to travel on Aug 3rd, 16:42 from Frankfurt Flughafen Fernbf to Utrecht Centraal (arrival 19:59). I booked seat reservations through the OBB-website (€12 for 2 adults + 2 kids for free).Now, I wanted to add this journey in the Railplanner app (to create a QR-code ticket) but can’t find it there.When I go to the Interrail website, I do see the journey. I thought I could probably add this journey (and create a ticket because I’m logged in). Is that even possible through the website?Furthermore, it says on the website that I need to make seat reservations for €32 euro (€6pp + €8 booking fee). But we don’t need that because we already have seat reservations…. Underneath, there’s also another notification saying ‘Additional supplement required’ (boarding or in the train, but it doesn’t say how much?).What should I do?

Hello, I'm using interrail pass to reach Norway from Italy (Milan)During the departure I have 2 short train change (17 mins and 12)When I arrive in Basel SBB I have only 17 minutes to hop up to the train to Karlsruhe HBF. And when I arrive to Karlsruhe HBF I have only 12 minutes to reach Hamburg HBF and then 27 minutes to hop up to the night train tha I have reserved that will take me to Copenhagen.  Do you think it is usually possible to change trains in such short time? What are you experiences about it? 

1. I saved the train from Amsterdam Central to Bruxelles-Midi on Aug 6, but it doesn't show up now when I try to reserve a seat. The train is IC 92322, is this train canceled by any chance? Or is it scheduled to run as it is?2. Does the above-mentioned train description show "Supplement required" and there is an additional charge? How much happens if it happens?

we booked 2 seats from Viareggio to Milan e from Milan to Paris, i got the reservation emails but i can’t find the trains on rail planner anymore, therefore i can’t add them to my trip.

How can I take this train? It hasn't seats on the öbb website. Should I just ask at the counter in Sofia? 

Hi if we are travelling overnight on a 5 day interrail pass does this count as two days used up? It’s from Stockholm to kiruna. Thanks!

I am holding a Swiss B permit and can I buy an eutrail pass since I want to the use the pass to travel in Switzerland for a few days (which interrail pass is not allowed)？

Hi!We want to travel from Oldenburg to Bolzano starting in the evening at 8.35pm. We have to leave the train in Hanover at 10.38pm. Next train would be 0.03am to Munich. Its clear that this counts for two travelling days, but does this also count as two rides inside germany? We aren't sure because its still our outbound. Otherwise we have a problem because on our return we also have to travel from Innsbruck to Munich and according the restrictions we are only allowed to travel one time from Germany abroad and one time back to Germany. Do we have a problem here? We have 4 days within one month.Thanks for your support

What does it mean in the statistics section- 8 of 12 countries?10000 of 18000 km and 51 of 53 places and 82 of 138 trains?I have been to all 12 countries for instance. Thanks!

Hello,I canceled my ticket about 3 weeks ago. Since then I have not received a refund although this should only take 2-3 business days. My booking number is IN31564017.Many thanks and best regards Bjarne

Hello,I canceled my ticket about 3 weeks ago. Since then I have not received a refund although this should only take 2-3 business days. My booking number is IN31564017.Many thanks and best regards Bjarne

Does anyone know what time we can board the Amsterdam to Innsbruck Night Jet train - departs 19.30, so wondering what time it is usually open for boarding ? Thanks!

I would like to travel from Germany to France. While booking the interrail pass I only get the option as ‘destination’ and not a starting location. Do i select both Germany and France as my destinations while booking or just France?Thanks in advance.

Jag vill/behöver fler dagar på mitt pass. Går det är köpa flera när man redan är på resa?