Solved

je n'ai pas reçu mon pass

So confused. We have planned a 5 week trip to 5 countries. We know how long we are staying at each location. Should we make all our trip reservations in the Rail Planner now before we leave?  We are pretty firm on our travel dates but if something happens will we be able to change the reservation?Thanks. 

Hi ,Today, I arrived in Heathrow Airport in London but there is strike at the airport. I arrive at 430pm but only able to exit customs at 8pm. I rush to King's Cross Station to catch up the 9pm scheduled train to Newcastle. but unfortunately the train is left , because we are late.Our actual schedule for the eurail pass:1.My daughters bought tickets schedule at 9am from Newcastle to London in order to pick us up to Newcastle.2. My wife and I have booked the train tickets schedule at 9pm to Newcastle. But due to Airport strike, we are unable to catch up the train on time. Therefore, I try to cancel the pass, but I can't.Now 4 of us are staying overnight at London St Pancreas station due to the unforseen incident. I would like to claim for the tickets. Any advice would be great.Thank you. Looking forward to your reply. Kim Loong

Hi!I’ve bought a interrail pass for France for me and my two friends. In the app we’ve reservated al the trains we need and used all our travel days. But we didn’t pay for the seat reservations yet. I don’t see an option to do so in the app, and I do have QR codes for the travel days. Do I still need to make the seat reservations and pay for them, and if yes: how do I do that?Thanks in advance (:Kind regards,Hester

Hello. I bought my Interrail pass through Renfe and I didn't get the confirmation mail. I do have the physical pass, but I can't use Rail Planner because I didn't get any mail. It's not in spam or anywhere else, it's just that Renfe doesn't send these mails (none of my friends got the mail either) and since I didn't buy the pass through the Interrail site, I can't just log in and check my order because it says I don't have any Pass bought, which is not true because it's literally in my hands right now. Therefore, how can I get the code needed for the mobile pass? I'm leaving in a week. Thanks in advance.

I have been looking online, Tirano to Milan has a bus replacing the start of the journey, how reliable is this bus? Are there heaps of seats available? Does is leave on schedule?I’m hoping to catch the 14:56 to arrive in Milan at 17:40, then catch a train to Florence. How long should I leave fore the transfer in Milan? Can I leave it to last minute to reserve seat on the train to Florence? or will it be sold out?Am I better of to stay a night in Milan then get an early train to Florence?I’m looking to travel late August  

HiHas anyone taken this train without a reservation when it says it is sold out? VY.no tell me it is up to the conductor of the train, as often people don’t show up. can I sit in the restaurant car? Can I board the train anyway? My pass is valid, just no reservation

Hi All. I have an issue which has given me quite the headache, and for which Interrail has been completely useless in answering so I thought I would try here. Has anyone recently travelled with Interrail which had a UK residence but was a citizen of another EU country?I am very interested in finding out what constitute as proof of UK residency for train inspectors (especially Eurostar if anyone tried), if the pass says you are UK resident but your passport is from somewhere else from EU or Europe (mine is from Romania). Does anyone know?Many thanks.Paul

Hello! Are regional tickets such as the one from CESKE BUDEJOVICE (Czech Republic) to CESKY KRUMLOV (Czech Republic) included in the Interrail Pass? Also, is the subway/metro included in the Interrail Pass? Thank you!!

Hello everyone,Is it possible to add all trips that I want during an already created travel day?Example: I went from Pisa to Florence using a travel day, and during that same day I want to go from Florence to Rome, but I don’t have this trip saved in my Pass yet. Can I add this trip just before entering the train, or do I need to add this trip sooner?

Hello, I think this is fine, but I want to check before purchasing a 5 day global pass for my boyfriend, who is a resident in Germany. Fly from Germany to Switzerland and use day 1,2&3 for travel within Switzerland and Italy. Fly to Germany use day 4 (outbound journey) to travel within Germany and use day 5 (inbound journey) to travel within Germany. I know the rules state you can use your inbound/outbound travel days at any point within the validity period. I am just scared that when we go to do it in the app it won't work! 

Hi we are having a 10 weeks holiday in Europe September-November this year, and we have brought a 2 month Eurail Pass.I am trying to book a train from Besancon (France) to Paris - this is to connect with a ticket we have on the Eurostar leavin Paris on the 12th October at 1313 hours. according to SCNF and several site they are several trains leaving Besancon between 0600 and 1000 hours, however when I try to book the reservation with travel.b-Europe.com. They are only showing bookings for a early 0600 hour train, or it jumps than to a train in the evening around 1900 hour. would this indicate that the trains I between these times are fully booked thank you 

Hellotrying to book from Lillie (France) to Basel (Switzerland) but Eurail website is hopeless at all reservations but I can’t find a non eurail company that puts the eurail pass in and accepts Lillie and Basel as options  help please 

Hi on the eurail app, I am trying to book a ticket for 28th September, I get all the way into the payment section from the app and it says “brit rail pass”...why doesn’t it show eurail pass, do I need to book a seat in September or can I wait until September and go to a booking office when we arrive….I am travelling with my husband, so he will need to reserve a seat also….we are from Australia.I would be greatful, if someone could help me.kind regardsSharon

Hello!I’ve Been trying to book Barcelona To Paris on August 26th and I can’t reserve any seats. It looks like there are trains available but when I try to book they become unavailable. Does this means the train is fully booked for Eurail pass holders? There is availability on many of them if you want to buy full price. Should I change my route or is there any solution? Are there seats left to reserve at the train station that doesn’t appear online ? Thanks everybody! 

HI. I thought we couldn’t reserve trains but I managed ot get prices and put traveller information in for Santander-Madrid and also Madrid-Barcelone It all goes well until the payment part where it then says - this connection is no longer available. Is something new going on and is something broken? Thank you

Hey I am looking for ferries from Greece to Italy.I couldn’t find any ferries that departure on Saturday so my question is if I did something wrong while searching or if they just don’t want departure on that day?

If we are traveling from Annecy to Montreaux in Switzerland, can we simply purchase a one country pass?  Or does it need to be global?Also does having a Swiss Travel Pass as well change anything? 

Hi, I'm planning to book a reservation Paris-strasbourg to then take a trip to stuttgart, but I this path need at least 12€ reservation, and I don't see on the app where I can deal with this.I can add it to the cart with the website to pay it, but I don't know if it will make it work on the app, how can I join it to my pass ? Because I don't see the same trip on the app and on the website.Thanks by advance for any advices

I’m currently on a delayed train started from innsbruck to Verona porta nuova and we reached Trento station which we were delayed for over 1 hour which means we have now missed our connecting train and paid seat reservations that we have missed now. What happens now? 

Hi there, Just wanted to double check whether or not I need a supplement to travel from Amsterdam to Rotterdam (I am travelling from Amsterdam Centraal to London) as it suggests in the Eurail planner app? I am just a little confused as I have gotten mixed information, with some people saying yes and some people saying that's old information. I tried to book a supplement online and it only gives Rotterdam and Schipol as options for starting stations and no option for Amsterdam. Any clarification would be greatly appreciated!

Hi : I’m looking for help with my Blue Star Ferries reservations in only 20 days. When filling the infos for embarkation during the seat reservation, under the passport / ID number section, it indicates “type letters or numbers”. My passport is a 00XX00000 type.The reservation never succeeds and I always find myself stuck in front of this error message.Has somebody ever had the same problem ? Does anyone have a solution please ? The trip is very very close. Thanks 

Buongiorno a tutti,io pensavo di prendere un treno alle 23 del 17 luglio da Monaco e arrivare alle 6.30 del 18 luglio a Berlino.Visto che il viaggio prende 2 giorni ho selezionato solo la data di partenza però mi fa vedere solamente il biglietto del 17, quello del 18 dove lo trovo?Devo forse, obbligatoriamente, prenotare il treno di notte? Grazie mille,Alessia

Just boarded a train from Munich hbf to Salzburg and present my first class ticket. It is not accepted on westbahn train. They said eurail only pay them For second class. 

Hi. I have purchased a 10-day global pass for an interrail in Europe and I have created an itinerary that starts on 5 August and ends on the 16th. I wanted to share it here in the community to ask if with the trains I have planned I fall within the 10-day pass period (I don't quite understand what is meant by 10 days of travel in 2 months) and to ask if it would be possible to end the trip without returning by train but by plane from a destination of arrival.Thank you, a greeting from Italy - Departure 5 August: Rome - Ljubljana 12.33 - 22.10. Seat reservation cost 15 euros.- Arrival in Ljubljana on 5 evening and night 5/6 in town. Day of the 6th in town and departure by night train to Vienna: departure at 00.30 (6/7 August) and arrival at 6.05 on the 7th.- Day of the 7th in Vienna, plus night in town. Day of the 8th in Bratislava: train from Vienna on the 8th at 8.17 and return on the evening of the 8th at 22.37.- Night of the 8th/9th in Vienna. Day 9 in Salzburg: train in the morning