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There is an error in the timetable. One can not travel from Teltow to Bingen am Rhein by public transport in 20 minutes which it returns. It is 450 kilometers.Where it is possible to report this issue? Chatbot or help centre leads nowhere.Edit:The search was for trip from Berlin to Paris and it was on the web timetables.  

Hello,Can someone please clarify what “1 month” means? Do I have to use my 5 day pass within the same month (e.g., all 5 travel days in March), or if I use my first day on March 18th, I can use it up until April 17th (30 days)?Thanks!

I received an email from SNCF regarding a cancelled train (France strikes) but not on Eurail or on SNCF Connect site can I look up my ticket information (I tried ‘import’ but that failed). I can’t get in touch with anyone at Eurail. How do I proceed? Per the email, neither option is actionable (I did not have a eurail account when I bought tickets): Your train 4655, on 16/03, departing from MONTPELLIER SAINT ROCH to MARSEILLE SAINT CHARLES is cancelled due to interprofessional social movement.We offer you the following options:     Exchange your ticket at no cost, keeping the same departure and arrival stations.      Cancel your ticket, before departure, to get a refund.To do this, go to SNCF Connect or to your SNCF-approved travel agency.

Hello,I have bought an Interrail ticket and now I must connect a trip with the Ticket. But I linked the Ticket with the wrong trip on the website. The Trip is not in the available in the app.Can I delete the trip, create a new trip in the App and connect the ticket with the new Trip in the App?

I’m unable to enter my surname fully as there is a character limit of 17 characters for the last name. Kindly advise.  

Hello There,(Sorry for my broken english) That will be my first travel arround the Europe, i have found a little trouble, i`m searching for a train from Interlaken to Venezia Mestre, the train change will be on Brig on destination to Venezia Mestre, the problem is. I really searched for but i couldn`t find the site or how book a seat reservation, maybe i will need make a reservation on the train station on Brig? Thanks for any light I looked in all that sites

Hi, I want to take a tgv on 30/06 from Brussels South (Midi) to Montpellier Sud De France and back again on 02/07.I currently can't make any reservation and it says so on the both the app and the website that reservations can be made 'up to 90 days on advance'. Do they mean by that that I can make a reservation that way  starting from 90 days on advance or literally up to 90 days on advance and not after?I have tried booking directly through Belgian rail and French rail sites but at no point so they ask if I have a railpass. Calling the phone numbers leads to being on hold for longer than I have time for.Is it not possible to book directly through the app or Interrail website?

Hi allNeed to prebook 1st classseat reservations for 2 people with global pass June 2nd Stuttgart to Strasbourg ICE 9572 which is TGV, with limited seats for interrail pass holders.Know its pricey but need to be sure of seats, for few reasons.Tried  DBapp, CD website, OB app and SNCF. Phrases such as ticket not available or the button to book seat res only on DB is just not on screen. Is it just too early or are they sold out? All help appreciated,  cheers

Hi, I bought an interrail mobile pass today due to the -10% discount and received the confirmation to my email. This is perhaps a no-brainer question, but I was wondering that is it okay not to add the mobile pass to my phone yet? The instructions seem to want me to add the pass to my phone right away.I’m only traveling in 6 months and only bought the pass already due to the discount, don’t see the point of adding the pass yet in case my phone changes or breaks during this time. Just making sure that not adding the pass doesn’t cause harm :)

Hi, I ordered global interrail ticket. Unfortunately my smart phone is too old for required app.What can I do except buying new smart phone ? Thanks M.

Dear. I bought 3 months, 1 class. Wondering: When does it start. First day of activating on app or first day of Travel?i am New never had app.Can i activat it in app now and Travel in 6 months or i have to active it in app and start to Travel because activating in app means 3 months starts now? Thanks.

Hello,I want to go on interrail with my daughter but she lives in Germany and I live the Netherlands. Is that a problem when i would buy an interrail ticket together? Marco

I'm traveling with a group of 12 people this July.  Bought a 3 day France pass.  Tried To buy seat reservations, got an error message, discovered it's too early to reserve seats.  My credit card was charged for the full cost of the seat reservations though.  Not just a credit card hold, but a charge. My question is, do I now have some sort of credit to my account, so when I book these seats later, it'll show that I've already paid?  Or will the app ask me to pay again, in which case I should be trying to get a refund now?

Hi… I’m planning a 15 day continuous EURAIL trip in November and I’m doing the planning stages now (February!)The image shows my itinerary (from England) and it seems to make sense to me. If anyone has any thoughts or ideas that can help me improve or adjust it, I would be grateful.This trip is a ‘practice trip’ and a few months later I’ll try a longer one, probably to Greece and Italy.But this is my (flexible) plan for this November. :)Thanks for looking!  

I book some tickets and at the final step of the paiement, i got a circle loading my paiement but i never had a email to confirm my booking and an my bank account has not pay this booking. It take a bit time ? Need I to do my booking again ?

I will be traveling using 7 day interrail global flexi pass starting my journey on 24th April.I'm planning to take a night jet train from Rome to Munich(my country of Residence) on 4th May (using the 7th travel day).The train reaches Munich on 5th May morning 9am.I do not want to use Interrail pass for my further journey.My question here if I can complete my night journey (Night jet) by just consuming 1 travel day (7th travel day as inbound journey)?Or do I need consume 2 travel days (6th travel day for 4th May + 7th travel day for inbound journey )? Note : My night journey from Rome -> Munich will be a direct train. (no change of trains during the course of journey). Regards, Pauly

Hi all! I'm planning to buy a One Country Pass Switzerland. My journey will start in Milan and I'm planning to go from Milan to Zweisimmen via Spiez. It's not clear to me from what station my Pass will be valid. From Domodossola (last stop in Italy before reaching the Swiss border) or from Brig (first stop in Switzerland)? I know I need to buy a ticket with reservation from Milan to Switzerland before using my Interrail One Country Pass. Thank you in advance for your help! Sara

Is Visp to Zermatt (Switzerland) with Global Pass free or not? I thought it was. Can you confirm that it is? Thanks.

Hey! Just bought my pass, however, my middle name in the pass is incorrect :(. One letter is missing for some reason..Does anybody know: Can I start making seat reservations via the interail and via travel.b-europe.com regardless?Its kind of urgent, as I intend to start my travel pretty soon. Bonus question: Do I have to put my ID /passport Number somehow into my mobile pass/ the app? Thanks everybody..

Hello. My friend got a problem with registration. We are from Lithuania and we wrote first and last name in our Lithuanian letters like “Š” “Ė”. After her registration is confirmed she saw that Her last name letters got “?” signs. The question is : Is it problem with that “?” letter in identification or no? She is verrified and got QR code and official registration is complete, so no problem with that? Thanks for answer. 

As the Global Pass states:“Global Pass: Travel in your country of residence is limited to 1 departure and 1 return journey (only 2 of your travel days). They can occur at any time during your trip and include multiple stops.” I was wondering if it would prohibit Cardiff → London → Paris? I have no intentions of using to get home, however, this is how I intend to start my trip and so want to make sure it’s acceptable before booking? Thank you!

I bought the eurail pass on January 29th and was charged on January 30th.  I had it sent to my daughters friends email because she and my daughter will be meeting up and my daughter is meeting her after it begins.  How do I get it sent to the correct address? 

Hi Everyone, With my friend, we want to travel with the Sofia - Istanbul express night train. We have a question related to the number of travels days. In fact, during this night train, there are two correspondences : one in bulgaria (plovdiv) and one in Turquey. So, this travel count for 1 or 2 days of travel with the global pass interrail ?  Thanks for your answers. 

We booked 5 Eurostar passholder reservations on the 9044 train departing London at 17:31 on 31 March 2023. That train no longer appears in the app OR the Eurostar website timetable?Is the train no longer running? No one has been in touch to explain or propose an alternative booking.  Do we need to sort that ourselves?can we get the original non refundable reservation fee refunded for a non existent train?Am I best to contact Eurail or Eurostar to resolve?thank you! 

HiI am an Indian Passport holder and I am working in the Netherlands with a Dutch Residence Permit.I am confused if I should buy an InterRail pass or an EURail pass since I have documents that can go with either.In case of EURail, I have my Indian Passport but it does not have a valid visa (since I have a separate Residence Permit). Can I use the EURail pass since it seems to be more beneficial ?