I have created two delay compensation requests for me (1501244 and 1501498) and then two more for my travel partner (so four in total, because we experienced the same delays).
It’s been over a month since I created these requests and I haven’t heard anything from Interrail (not even a “we’re looking into it”, nothing...are they even looking into these, if yes how long does it usually take, do they need any more info from me? etc.).
Is this kind of delay in processing requests normal?
It used to take a few days max. but since sometime in July, it's suddenly taking forever. I have created a few requests on 27/7, received a message on 31/7 that it's taking longer than usual because it's busy and then nothing.
The legal deadline is one month for claims to be handled and paid.
+9I also have a couple of outstanding claims, both over a month old.
I haven’t been in touch to chase them up so far - because there’s no point adding to the workload - but I agree that there needs to be some update. Especially now that they’ve breached 30 days.
The last update was a few days in, saying ‘sorry we’re taking longer than usual’.
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