I have created two delay compensation requests for me (1501244 and 1501498) and then two more for my travel partner (so four in total, because we experienced the same delays).
It’s been over a month since I created these requests and I haven’t heard anything from Interrail (not even a “we’re looking into it”, nothing...are they even looking into these, if yes how long does it usually take, do they need any more info from me? etc.).
Is this kind of delay in processing requests normal?
It used to take a few days max. but since sometime in July, it's suddenly taking forever. I have created a few requests on 27/7, received a message on 31/7 that it's taking longer than usual because it's busy and then nothing.
The legal deadline is one month for claims to be handled and paid.
+10I also have a couple of outstanding claims, both over a month old.
I haven’t been in touch to chase them up so far - because there’s no point adding to the workload - but I agree that there needs to be some update. Especially now that they’ve breached 30 days.
The last update was a few days in, saying ‘sorry we’re taking longer than usual’.
I just checked, both my request with opened date “4. August 2026” are still without response from Interrail. Is there anything I can do to here?
I just checked, both my request with opened date “4. August 2026” are still without response from Interrail. Is there anything I can do to here?
I've seen more people who have received responses, so just wait a bit. It looks like they're catching up.
We delayed our trip and pass which we need to use by early next year. We canceled all the seat reservations and the site said "your payment has been refunded" but there is still no money in my credit card. This was on 17 August. Will i have to wait longer? Over a month and counting.
We delayed our trip and pass which we need to use by early next year. We canceled all the seat reservations and the site said "your payment has been refunded" but there is still no money in my credit card. This was on 17 August. Will i have to wait longer? Over a month and counting.
That is quite long indeed. You'll need to ask customer service about it:
+10I still have two claims outstanding from late July and early August.
No response when I tried to chase things up by replying to the confirmation email.
I’ve just sent another request to Customer Service (which does its best to close the request down with an auto-response 👎)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
