General

Travelling from Amsterdam to Copenhagen on 8th August.  An email received  on 25 July from DB says to find alternative connection for our journey because of a timetable change but the info on their email shows a connection we did not book.  First leg and final leg match our journey but the second leg has a different train listed though the times are the same.  First leg 1000 hours Amsterdam to Osnabrück Hbf   ICE 145Second Leg /journey 1323 hours Osnabrück Hbf to Hamburg Hbf  says ‘ICE 2532 Direction Hamburg Hbf’  however this is not the train I have a booking for.  We booked /have a reservation for the  ICE 202 arriving Hamburg 1515 hours.Final leg/journey is 1628 hours Hamburg Hbf to Copenhagen on the  RJ 13462 Direction Koebenhavn Following the link on their email I get to a page that has a link to the pdf for our original reservations and further below the seat reservation info there is then a heading saying  ‘Your alternative travel itinerary on Sat 8. Aug 2026’ and when I click o

I have returned to my home town Amsterdam after a great trip through Belgium and France with my Interrail pass. On a journey from Paris Gare de Lyon to Lyon Part Dieu, there was a one hour delay (the trip lasted 3 hours instead of 1:56 hours). On the train, an announcement was made that the delay qualified for a (request for) compensation. I am assuming that in my case, I could file a request for compensation at Interrail. How and where could I file such a request?

Is it correct that if I had purchased my interrail pass via Rail Europe I would not have been charged for seat reservations on all the trains I have had to book in advance of my trip? Seat reservations alone have come to €135.60. 

Thanks to everyone who joined our Moonlight Express giveaway and shared the night train you'd love to spend a night on. Reading through your replies felt like travelling across Europe one sleeper at a time. The Caledonian Sleeper came up again and again, so it's safe to say it's a community favourite. There were plenty of other inspiring routes too, and you've given us lots of ideas. We'll put together a list of all your recommendations soon, so everyone can discover a few new overnight journeys to add to their wish list. And now, the moment you've been waiting for. Congratulations to our five winners:🎉 ​@AdrianaTirla 🎉 ​@GrumpyBadger 🎉 ​@Regina 🎉 ​@CarolinaRafael 🎉 ​@Michela  We'll be in touch with each of you shortly with the next steps. Thanks again to everyone who took part and shared your favourite night train routes. We'll have more giveaways and chances to win in the future, so keep an eye on the community.

Hi everyone!I’m planning a trip from Paris Est to Luxembourg on August 23rd (departing at 10:40 AM and arriving at 1:33 PM) using a 1st Class Interrail Pass.Looking at the timetable, part of the journey is operated by a rail replacement bus. However, when I try to book my seat reservation through the Interrail self-service tool, it only allows me to reserve the seat for the TGV train segment.I’d appreciate your help with a couple of quick questions: Is the seat reservation only required and possible for the TGV portion of the route? For the replacement bus, is it enough to just show my active Interrail Pass on the Rail Planner app when boarding? Thanks in advance for any tips or recent experiences on this route!

I have stopped receiving emails regarding being compensation for the financial cost to me after Eurail have given my data away to criminals. I need something to be actually done.Has anyone else experienced this lack of care and disgusting customer service?

My wife and I have just returned from spending a week in Rome.  We travelled from  London and back on a four day pass.  Our planned route out was London to Paris; Paris to Lyon; overnight in Lyon; Lyon to Milan; Milan to Rome.  A few days before we were due to travel out we learnt that there was a national rail strike on the day we were scheduled to make the two journeys getting us from Lyon to Rome.    I won’t go into the detail of what we did in terms of rearranging our travel plans and having back up plans should things not work out, other than to say that we spent a lot more money than intended.   Imagine my astonishment, therefore, when arriving at Milan Centrale station to discover that although many regional trains were cancelled, not a single long distance train was cancelled and virtually all were running on time.  Had we simply taken no notice of the official advice about potential cancellations we would have arrived in Rome significantly earlier than we did. 

Bonjour, j'ai réservé mes billets sur le site Internet, Il b'apparaise pas dans mon voyage. Il faut que j'aille les trouver dans mes réservations,dans les sous menus. Est-ce que ces gênant pendant le voyage ou pas ?

Bonjour, j'ai réservé mes billets sur le site Internet, Il b'apparaise pas dans mon voyage. Il faut que j'aille les trouver dans mes réservations,dans les sous menus. Est-ce que ces gênant pendant le voyage ou pas ?

Bonjour, je n'arrive pas à réserver de place assise gratuitement grâce au tarif parcours d'approche Interrail prévu pour les résidents français. Au guichet en gare SNCF on me dit de passer par Interrail. Mais Interrail ne me dit rien. Je voulais donc savoir certains ont réussi à avoir la réservation de place assise gratuite dans un TGV français pour un trajet jusqu'à la frontière française svp ? J'ai pourtant bien expliqué à deux agents de la SNCF au guichet TGV INOUI vers chez moi mais les deux dames semblaient ne pas être trop informées, elles m'ont dit que leur logiciel avait changé il y a un an et qu'ils ne pouvaient pas me faire ticket gratuit et d'un autre côté elles m'ont dit ensuite que la SNCF ne faisait pas ça du tout, et que c'était Interrail, apparemment sur l'application Interrail on peut réserver gratuitement une place assise. Hors, je n'ai rien trouvé de cela en passant sur l'application mobile puis le site.  Merci beaucoup 

For backup purposes I have shared some of my past trips with a share link, one that looks like this:https://eurailapp.com/share/trip?id=IDENTIFIER&brand=interrail&type=listI just realized that the one I exported over 1 month ago is now displaying “Internal Server Error” while freshly exported ones are displayed properly. I no longer have access to these trips (changed phone). Do you know how can I possibly recover this?

Hey everyone, I’m just wondering if there’s a way to contact DiscoverEU at the weekend?  thank you. 

Hi, I booked two tickets with Discover (one for myself and one for a friend) and received the confirmation email with the tickets. However, today I got an email asking me to log in to the DiscoverEU app, even though I’m already logged in. When I check the "My passes" section, I can see my name and the pass, but if I try to view the details, the app says my phone is offline—even though it isn't. Can anyone help me?

Hi, I booked two tickets with Discover (one for myself and one for a friend) and received the confirmation email with the tickets. However, today I got an email asking me to log in to the DiscoverEU app, even though I’m already logged in. When I check the "My passes" section, I can see my name and the pass, but if I try to view the details, the app says my phone is offline—even though it isn't. Can anyone help me?

We were stuck in Amsterdam on January 5th this year when due to heavy snow in the region. It was gobal news. Without activating global pass, we were not allowed to enter platforms. We didn't know all trains would be canceled that day. We tried to contact them vie live chat but no one provided any help. We kept on trying staying with kids and hoping train to operate. We had to stay there that day and try again on January 6th. ICE 121 suppose to operate Jan 6th in 6am as per EUrail app data. It showed on time. But it got delayed same as Jan 5th. We finally got on overcrowded train at 8: 45. We filed issue on February after returning home. Our case was closed without any resolution. Global pass are deactivated now. We filed delay compensation after researching online. We lucky save screenshot and photos. Even after submitting with all proof, our case are being answered by multiple agents but no resolution. I am sure I was not the only one who was stucked in Amsterdam in January this year.

Bonjour à tous, Au mois d'août je vais partir pour un voyage en Interrail d'environ un mois et demi au départ du sud de la France et je compte passer par l'Allemagne, le Danemark, la Suède, la Finlande, l'Estonie, la Lettonie, la Lituanie, la Pologne et la fin du trajet je ne sais pas encore (Autriche puis suisse ou Autriche puis Italie ou Allemagne à nouveau... pour revenir en France). Ça sera la première fois que je partirai pour un aussi long voyage seul en traversant des pays que je ne connais pas comme ceux du Nord et de l'Est. Je voulais donc savoir s'il y a des particularités à connaître en passant par ces pays notamment durant l'été, et si vous avez des conseils à donner s'il vous plaît. Merci beaucoup !

I’m in London, CET -1; it’s currently 23:15local time, and a night train departure in 30 minutes’ time at 23:45 is already shown as having taken place. I can’t select it. An hour ago, at 22:15, it was still working. The device on which the app is running is set to CET -1; it’s an iOS device. 

Hola, buenas tardes.Somos una tour operadora mexicana y en septiembre realizaremos un viaje a Europa con un grupo de 11 personas. Estamos interesados en adquirir el Eurail Global Pass a través de su plataforma y nos gustaría saber si es posible obtener una factura por la compra.En caso de ser posible, ¿podrían indicarnos cuál es el proceso para solicitarla y qué requisitos debemos cumplir? Asimismo, nos gustaría saber si es posible emitir una sola factura por la compra de los 11 pases.Muchas gracias por su atención. Quedamos atentos a su amable respuesta.

Background:  I am an experienced train traveler, but brand new to EurailPass and the Rail Planner app.  For a summer 2025 vacation, I have purchased Eurail Global 15-day continuous passes for my wife and myself, added them to the Rail Planner app, and associated them with a My Trip.  On the app, I found a pair of outbound and return rail journey and associated them with our Trip.Then, following the links on the app, I was directed to the Eurail website where I purchased seat reservations for those two journeys.  I received the confirmation email with attached barcoded seat reservation tickets.My question:  I can’t figure out how to associate the seat reservations with my journeys on the Trip in the app. Is that possible?  If so, how do I accomplish it?Thanks in advance for your help. —Marne 

Hello, I am currently trying to get from Bulgaria to Greece, specifically from Kulata to Strymonas. There should be a rail replacement bus service, but details are scarce. I arrived at Kulata at 16:45, and apparently the bus should have come at about 17:00.  At the station, the ticket office was closed. All I could do was ask other station staff who hardly spoke English and vaguely pointed in the direction the bus stopped and said 5 minutes of walking. There was no sign at the station to indicate the time of the bus or where exactly it stopped. I walked in the direction they pointed, but there was no sign indicating where the bus stopped. I will try again tomorrow. As far as you are aware, is there still a functioning rail replacement bus service?It is still on the Interrail map. Thank you for your help. Would would be the next best way to get to Greece, in your opinion? If it fails tomorrow too … Kind regards,

Hello, so I read online that you have 2 travel days inside your home country. I live in Linz (Austria) and our first Country we want to visit is Prague. To reach Prague we have to take a train from Linz to Vienna and from Vienna to Prague. Is this possible because someone said that you can only take one train inside your homecountry?thank you in advance!

I’d go for the Caledonian Sleeper and explore the Highlands in the summer. With a birdbook in hand and a beer in the other.