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I bought a global pass and we have changed our plans and will no longer be taking train travel between countries. I wanted to get them refunded but I’m not able to have the option to refund them on the app or the desktop website. I’ve tried to activate the password on mobile app but it won’t let me enter passport number. I’m running out of ideas to show my pass on my account so I can get it refunded. Please help!!

Hello,I would like to travel between Lyon (France) and Bodo (Norway) with a 4 days pass for 1 month (185€).The trip we were thinking is the following: - Lyon - Copenhagen : 21h30 of trip, leaving one day and arriving the next (2 days of pass taken into account or only 1 ? because the journey is less than 24h)- Copenhagen - Oslo : 8h30 of trip, on one day (1 day pass)- Oslo - Bodo : 19h of trip, leaving one day and arriving the next (2 days of pass taken into account or only 1 ? because the journey is less than 24h). Also, the first and second train leave both on the same date (but the second arrive the next day in the end).So the question is: does the 4 day pass over a month work?Thanks for your help !

Hi,I am planning a trip in January next year which will go roughly. Germany-Austria-Hungary-Romania and then ideally back to the UK by a more southerly route. I have a couple of questions.The train times search on interrail.eu seems to only show certain trains - for example Vienna to Budapest only shows a train departing at 19:42 each evening but the OBB and Deutsche Bahn websites show multiple trains through the day. Is the pass only valid on the 19:42 or is this a problem with the website?Second does anyone know of any onward options from Romania? Whatever timetables I look at seem to show that I can go as far as Sofia in Bulgaria and no further. Otherwise from either Bulgaria or Romania the only option appears to be to retrace my steps to Budapest. Do any trains run west to Serbia or North Macedonia? 

Hello. One question. I want to buy a pass online to use it on my mobile.  What happens if I buy the pass and when I arrive in a country I don't have an internet connection?  Can I use the pass offline?  Can my pass be viewed validly?  Thank you very much.

I am preparing myself for travel across Spain to Portugal in the busy Christmas period by looking at the RENFE and Rail Europe apps to judge ticket availability, particularly on the San Sebastian - Madrid route. Just as an example, yesterday RENFE was showing ALL trains for TODAY as FULL whereas Rail Europe was showing availability on ALL trains. Same goes now for tomorrow’s 9.02am train.This baffles me - but the key question is what would the ticket office in San Sebastian be showing now? Would they have a reservation to sell me because in fact the Rail Europe app is showing a truer position than Renfe?Thanks, Scott

Hi friends!I decided to extend my trip in Saint Malo by two days instead of staying overnight in Mont St. Michel.I’m seeing a few Railplanner options from Gare Saint Malo to Mont Saint Michel but the way back looks pretty meager. Also can’t find the routes on SNCF or DB or Trainline app.I know the Railplanner is only updated once a month but wondering if i’m missing something or if I just need to call it quits. I’d like to go tomorrow 28/10 and I am heading to Lille on 29/10 and it’s surprisingly faster and more direct to go to Lille from St. Malo than Rouen (capital of Normandy and halfway to Lille!). So shocked.Can anyone please help me figure out if this plan is feasible? I’d really like to do a day trip to visit Normandy and be able to make it back to St Malo for my last night in Bretagne. Thanks in advance! Edited to add:the ones i saved in railplanner are:10:30 - 12:14  for under 2 hours.. then the returns are basically a 48 min ride at 13:41 (gives me no time to explore)or 18:47

Is a Eurail pass still available in a paper form?  I do not want a “Mobile” version of a rail pass as my phone will not work in Europe. I do not want to go to the expense and bother to get a phone that would work or to alter my current phone.

Me and my girlfriend are going from Sweden to Italy, with one train change in Münich, Germany. There we need to take an S-train from Münich HBF to Ost, which should be included in our Interrail cards. My question is: do I need to book a seating ticket for this train, or can we just hop on the train with our interrailcards, without any other tickets?

We wanted to book the train from Paris to Strasbourg on December 22nd at 10.51 but its already sold out 😒 Can you still book at the station on the day ??

I have a paper pass that I have linked to the App and have created a trip.  Can I get a QR code for each journey - I can't see an option?  Thanks 

Hi! I’m traveling to Lille from St malo and booked the only seat reservation left from 15:39 29/10 Saturday It’s refundable so I can explore my options.I’m wondering if there are any other train stops that I can look into stopping through so that I can arrive earlier. I tried Versailles and booking individual from Rennes to Paris but no luck. Are there any other stations that I can intentionally stop through to arrive to my final destination earlier? I just don’t know that much about train stations and I’m having a hard time finding that information, but this community has been really helpful in the past with giving me other alternate routes to take. Thank you! PS. Train strikes When there are train strikes, does that mean we should completely take alternate transit like Uber? on the day I leave London Heathrow, there are train strikes and I believe the metro is also not working that day, 3/11 November 3. I’m staying over an hour away LHR by train and metro as is, so I want to be prepa

I’m travelling to Italy next month with a family of 7. We do have 6 main luggages. Any problem to store inside the Eurail?

I have the German rail pass which advertises that you can go to select cities in Northern Italy as well. I had no issue getting to Austria, but now the app isn't letting me choose any train to Italy.

I booked a trip from Paris Nord to Amsterdam Centraal on 12 November. My ticket only says Paris Nord to Lillie Flandres. Does this mean that the other legs of my trip are not reserved? I am confused and getting no response from Eurail. Should I just buy a plane ticket?

Hi,I recently found out that most of the trains going to Paris (Thalys) require mandatory seat reservation and I am starting to panic because they are already fully booked and I cannot make adjustments to the trip as the hotels are already booked. I would like to know if there are any alternatives for this. I saw that I can make the trip from Amsterdam - Brussels - Lille - Paris and only have to pay for the seat reservation from Lille to Paris which is still available. The trip will be longer but it is an option for now. I would like to know if there are better alternatives for this. Thank you very much in advance!

can anyone help me tell me why when i have purchased and paid for my ticket i am still not receiving my ticket as the web informed me.  I bought a 5 days 1 month global last night ticket for one senior and one adult and the e-ticket in 1st class

Hej,we live in the north-west of Sweden and would like to travel to Germany (via Denmark). Due to the fact that we have a small kid (its a long trip) and also because we have friends in Malmö, we would like to stop there for one night before crossing the border to Denmark. Could we use the outbound journey to travel from Umeå to Malmö? We would then continue our trip next day, by paying the train from Malmö to Copenhagen extra and then continue with the interrail pass afterwards. Or do we have to cross the border during our outbound journey?Thanks Svea

Hi just wondering if you have a trip on one day with  multiple train changes and only some sections of that trip require a seat reservation my question is - do you just hope that there are seats on the trains for the other sections that don’t require seat reservations? Thanks for your help.

Hello everybody,I have a question about a connection from Essen HBF (my home country is Germany) to Brussels Midi with the Thalys. Can I travel with the Thalys in my home country without buying an extra ticket, because Thalys is not a german railway company? Bye

A family of us are travelling from the UK to Belgium on interrail passes. We have a Ukrainian girl travelling with us and she only has a Ukrainian passport. How do we do the outward and inward journeys? The app has identified her as Ukrainian by her passport number. 

Hello,I have contacted customer service for over 10 days now and I have not received a response. I will be travelling to Europe and using the pass next week, so I’m really worried about when they will help fix my issue.I bought 4 adult passes, 4 youth and 2 children but once I bought them the 2 children passes were not emailed to me and I just wanted to add the 2 child passes to one of the adult passes and receive help from customer service to fix this. I need this resolved as soon as possible, as we are travelling in a group and without the child passes I will not be able to take the 2 children with us on the train rides.Thank you,Mahiya

Hello: I would like to book the entire deluxe sleeper compartment for me and my husband on NJ Milan to Salzburg. We don’t want anyone else in the compartment. How can I do this? The website isn’t clear. It prompts me to book a private cabin but then tells me others may be in the compartment. Thanks for your help. Kathy

I'd like to reserve a seat for the train from Barcelona to Paris on December 16. I'm trying to pay 10 euros because it's marked as mail delivery, but the payment is no longer processed because it's being replaced with an electronic ticket. I can't even book a seat on the train from Paris to London on December 21. This section is displayed as an electronic ticket from the beginning, but no further progress is made in the last payment window. What should I do? You try many times and try for several days, but you still fail. I look forward to your help.

Hi,I have tried making reservations thru Eurail apps. Did and follow all the steps till checkout and submit the request. But nothing happens after that. Can anyone provide insights what could be the problem?

Hello everyone,hope someone can help me with this question regarding an Interrail Global Pass.Is it allowed to change the train inside my homecountry? The first train would only be from one city to another city inside my country (e.g. Munich → Cologne) and the second train (e.g. Cologne → Amsterdam) will leave it.Thank you in advance!