Solved

I activated 6 passes (my family) on my phone but used the confirmation number rather than the passport number in the required box. (Long story, embarrassing I know) We have booked one trip it’s not for another month.  Can I deactivate and then deactivate (on same device) with light affecting my trip? (I’ve paid for reserved seats)Thank you kindly in advance :) 

Hello to everyone , I Plan to Travel From Oslo to Stavanger next week. As others already have pointed out, the interrail app doesn't show the connection even though it apparently exists (the Norwegian railway website at least shows it). So I guess I will just add it manually to my pass . I have read where to make the seat reservation , but us it necessary it all? A great thanks

I just added the interrail pass to my app and didn’t have to give any identity card information (ID information). This is bad since some people want to check the id in the pass with my id card. What can I do?

I have the 10-travel day pass, and will start my trip in September, however when I started planning the trip in the app it says I have already spent one travel day. I put in the rest of my plan but now I have put in 8 travel days and the app says I only have one day left. As I am not starting in my home country I will not need to use a travel day for the outbound journey, but is that day reserved for outbound/inbound or something? I thought I could use my travel days for any trip (as long as I wasn’t travelling around my home country). I can see that the first day of the trip is marked as “Travel day” however, I have to take the bus for my first trip and this bus is not included in the pass, so it’s a manual entry in the app. Should I put the first “train travel day” as the first day of the pass instead? Would I then get in trouble as the bus fair was Interrail-discounted?Has anyone experienced the same thing or know why it’s doing this?

How can I book 6 seat reservations from Barcelona to Paris on the 9.10 train on Tues 4th October using my global passes?  I tried to make seat reservations via the eurail.com website but it says they aren’t available at the end of checkout.  I’ve tried trainline and rail europe but there’s no option to add my global passes so it’s charging me full price which is almost $1k.  It’s all so confusing for this Aussie :). Thanks in advance.

Hi, last week I noticed there was a mistake in my pass 20 minutes before the train I needed to take, when asked about this problem their quick solution was for me to buy a pass of equal value. Since then I haven’t heard back about when I will receive my money back, because I do not need 2 passes and need my money back I have been writing without any answer. Is there anywhere I can call since the mails/ customer service request are not stating anything on when I will have my money back? thanks in advance 

I have added the journeys to my pass. The tickets are now showing on the rest of my family's passes but not mine. I've tried doing again but still saying no journeys on my pass even though I'm saving/adding them. Please help if you can! 

Hey, I couple of days my ordered reservation tickets should have arrived at my home, but they were sent back to the sender. Is there any way to resend them to my home adress? 

I want to book my seats on Eurostar from London to Paris on the afternoon of 28th September for 6 people.  But it charges full price.  How can I book but pay just the seat reservation price?

I planned a journey from Paris to Barcelona for my family of 6 using rail planner app.  As advised I paid for seat reservations on eurorail.com.  Upon checkout I was advised that the tickets could only be posted out and that i needed to supply the address of my accomodation.   This seemed completely ancient to me but I reluctantly proceeded.  Despite the day of travel not being for another month, the accomodation agreed to accept and sign for the tickets when they arrive and hold them for me.  This was inconvenient to organise and I really don’t want to do it for all the places we will be travelling to throughout our trip, not to mention the hassle if something goes amiss.   2 hotels I approached about it said they hadn’t heard of it before.  Am I doing something wrong?  Thanks in advance 

Hi everyone! I was wondering if it is necesaary to print a ticket when you bought an electronic Global Pass. If I booked the seats, I need to print the seats? regards,

Hola! Me gustaría preguntar dos cosas:en primer lugar, ¿si el viaje es tan largo que cuenta como dos dias diferentes cuenta como dos viajes?y en segundo lugar, para activar el qr se un trayecto, ¿podemos esperar al último momento de salir en tren?

Hey there, so my Phone broke and I cant access my interrail pass anymore. I bought a new Phone and wrote the customer service via the website support chat-bot about my issue and submitted a request, so they would transfer the pass to my new Phone. The Problem is they still havent answered until now an I am going to Amsterdam on the 27th of July and I need the pass transferred until then. Is there any other way to get into contact with the customer service? or other options? Thanks for the helpNici

Hola! Tengo una duda, podemos ir modificando el trayecto mientras vamos viajando? Y cuando es el último momento en el que debemos activar el qr de cada trayecto? Gracias!!

Hello,I am on my trip now so this is kind of urgent. I am trying to book train tickets online and due to the apostrophe in my name it will not allow me. The apostrophe was fine on the mobile app, but when I go online to do seat reservations it says “special characters not allowed”.I have tried deleting the apostrophe from my name and using a space, but since my pass is linked to the name with the apostrophe it is unable to be found. In other post the only solution was that the Eurail team changes the name on my account to one without an apostrophe so please can you interact with my post so they are able to see this and fix my account as soon as possible.Since I am already on my trip does anyone have any advice on how to get this solved? (I booked this through a travel agent so I never anticipated having problems) I have already emailed Eurail, but they have not responded. I have been getting kicked off of my trains despite using days from my global pass. I am also a young female travel

Hello.Is it possible to change an e-mail address after I created an account and bought pass already?Thank you!Martin

Hi, I have a questionCan I travel by train with mi passport in renueve fase. I have Peruvian passport but I'm live Italy for 30 years and i have unlimited permission to stay document.

I had two seat reservations on the 8th August:Barcelona-Sants → Nimes  Nimes → Marseille St CharBecause all the fast trains were out of order, I had to take another train where no reservation was needed, therefore my seat reservation was “canceled”. I had to take another connection, where I often had to change trains and that's why I missed my next train in Nimes and also the seat reservation.Can I get a refund for those seat reservation? 

How do I make reservation for family in the app. So far I had to do reservation one by one for each family member. But I want to prevent the situation that we get separate seats.

Hi all!I want to go on a regional train tomorrow from Modena to Parma as part of my Italy interrail trip.However, I only found 3 regional trains departing at 9, 10 and 11 AM. Checking the trenitalia website, I could see that there are many more trains that do not appear in the timetable.I know the possibility of adding them to the trip manually as I have already done it, but I want to make sure that doing so won't be a problem if an inspector checks my ticket (I say if because the inspectors don't always go by, specially in regional trains).If you have ever taken this solution, could you tell me your experience?Thanks in advance. Best,Pablo.

I will begin travel in Europe 10 September 2022.My 60th birthday is 31 August but I will be on a houseboat without wifi connection from 22 August to 4 September.I’d prefer to purchase my Eurail pass prior to 22 August but am unable to find my birthdate on the purchase page… which I suppose means I cannot make that purchase until I am actually age 60.Is there any way around this?I fear that I’ll be cutting it too close to wait until 4 September when my trip begins 10 September.

hello, i bought an onterrail global pass but i registered as eurail instead of interrail? how can i change it? I would not delete the account and lose the offer, thanks

Sorry for asking, but I am still not clear about outbound/ inbound journey. I plan to travel from Lindau (Germany) to Stockholm (Sweden) as my outbound journey. The connection I would take is a day train and a night train from Hamburg to Stockholm. My concern is that I will leave Germany by this night train after midnight, which means I will be travelling two days to get out of Germany. As I read in other questions this trip is then counted as outbound AND inbound journey right? Are there any advises to work around this issue (except booking an earlier train)?Thanks for your help!! 

HiI’m trying to travel from Florence to Brindisi in September but can only see the timetable for slower regional trains taking 20 hours +. I know I can do the journey on a fast train in around 7 hours. Are these trains not available to me on my pass, even with a paid for reservation? Or do I need to book this journey directly?Many thanksAnnette

Hello, I am Yannick Grizaud, I have a interrail global pass 2 mouth My Pass reference : XXXXOn my phone it’s write : 2/2 used : outbound inbound I don’t know why because I’m not already comeback in my country ! (France) It’s a Same probleme for my friend (Philippe Ho) pass reference XXXXBest regards Yannick GrizaudModerator note: your pass reference has been deleted due to privacy reasons