Solved

Hey!I had won an interrail ticket through DiscoverEU. I would like to travel to Istanbul and had already arranged my first few reservations. From Brussels to Videle I have been successful: sometimes through a detour, but that doesn't matter.From Videle (Romania) to Halkili (Turkey), I can't manage to book tickets or make reservations via the app. Since this didn't work, I tried to book a new ticket through the Romanian site, but that caused a lot of side issues. According to the booking, I would have to pick up my ticket at the station itself, but then when completing my payment, I also have to select a station, which does not list 'Videle' as a 'pick-up station' at all. I also can't get contact arranged with the country for the service.Is there perhaps a way to solve this, or to avoid the country of Romania and get to Turkey via a detour, starting from Brussels South on September 1, in the evening, towards Istanbul (pendik) or (halkili).Kind regards,Semih  

We are traveling with a group and I imported the shared trips into my mobil app (IOS v25.0.0). I have activated my pass and it is connected to my shared trip. When I go to trips, it is empty, I do not see the shared trips. Am I doing something wrong? My friends on other devices do see the shared trips.  Marjelle

Hello train lovers! I have an Interrail Country Pass for France and wanted to make a seat reservation for TGV Valence-Brussels. (last part of the trip) - From all information I understood that this train is included for the Country Pass France, but the system does not allow me to book seats to Brussels. Only to Lille.How does this work? Is it included or not? Do I need to buy an additional ticket and if yes, where and how?Thanks! 

Hi, please can you advise how to book the ICE 9574 on 23/08/2022 from Stuttgart Hbf to Paris Est at 10:53am and arriving at 14.05pm. The interrail app is showing an error message and when I go to book on the SNCF or DB it’s showing at around €300!I also tried to book the train at a Swiss station but they couldn’t book it either. Plus they say this problems happens all the time (not great for young travellers who are trying to get home). I know I could purchase the tickets from a German train station but this is TOO late and there will most likely be no seats left.  Lastly, if I am not able to get a seat reservation for myself and friend can we still get on the train? Or do you HAVE to have a seat reservation?  Many thanks, Jess 

My husband and I are on a Carnival Great Britain cruise that will end at 5 am, Sunday, 8/21. Under my trips on the Eurail app we have tickets for our trip from Dover Priory to Paris at 09:49, arriving in Paris Nord at 15:47. I paid for reservations online last night for Dover to London, but did not receive an email receipt. I tried to make reservations for London to Paris at 12:31, but the website I was on said it was impossible!!! I need help!!! We have hotel reservations in Paris on 8/21. Also, on 8/12 I had a trip for 2 set up on Eurail to go from London to Dover priory, but we didn’t go or use that day on our Eurailpass because I had forgotten that I had already paid for a tour bus to take us from London to Dover. Did we lose credit for that day because we didn’t go? Also, I paid for reservations for that trip and, like the current situation, I never got an email receipt for those paid for reservations, either!

So I’m very confused about why the schedule I look up online, or on my app, don’t match up with the train station schedules. Trying to get from Madrid to Avignon, see the routes, trains on my app and online..have to make a reservation, we go to the station, and the guy at ticketing says he can only get us to Girona. Makes no sense. We accept the ticket, make the reservation and leave. Get back to our room, see the same trains that will get us to Avignon, and just plan to go to Girona, and go from there. This is the second time this has happened. Why don’t the schedules match? 

Een maand geleden heb ik een interrail globalpas gekocht voor een treinreis van Etten-Leur naar Rome. Mijn reis staat in de app. Het lukt niet een slaapplaats te boeken op het stuk van Muenchen naar Rome. Kan iemand mij helpen? De reis begint op 1 oktober.                     Alvast bedankt 

My boyfriend is 27 today but will turn 28 before we plan to travel, which is why he wants to buy an adult ticket (and not youth). However, the website says the age does not match the ticket type so we can’t continue, how do we solve this?

Hello! This is my first post here as I will soon be in Istanbul and I’m wondering if anybody knows whether the night train from Halkali station is running to Sofia Bulgaria. The Interrail/Eurail website seems to imply that it does however I cannot find a schedule and I read a bloggers page that said it wasn’t running due to Covid (but the page hadn’t been updated in awhile). Thanks in advance!James

Hi there! I am currently travelling, so this is really urgent. I just recently moved to Sweden and when I bought the rail pass I still had my address in Germany. I would like to change my pass address to Ritarvägen 8, 16831 Bromma, Sweden.Could you please help me out? I would appreciate your help :)I already opened quite a few tickets on Zendesk already. Please excuse the spam, but I am wasting money on tickets.Best regards,Johannes

Hello, I have already booked a ticket for a ride. But now my cell phone does not work. Previously I made a screenshot of the ticket and the connection and I can view it on my laptop. However, I don't know how to book my trip back without the cell phone. Can I log in with my account on another friends cell phone and book the trip for myself? So I can have the screenshots back on my own laptop?  

How long does it take on average to get a reply from customer service? 

 Urgent help needed - I am travelling this morning 19.08. I’ve lost my phone with my interrail pass activated there - I need to activate it on my new device. I would really appreciate if you can help me asap with a pass transfer on my new device, I am currently boarding the train to France and will then continue my journey to Italy - I have all my seat reservations ready but I can’t access my interrail pass. Please let me know asap. Many thanks,Andreea 

What happens if my train is late and I don't get my connecting train. Can I add another ticket on the day if I take a different train?For example an ICE for another or an ICE for an RE?

Hi there!! I’m Sanne and in 2019 I won a DiscoverEU Interrail pass. This year I am going to Sweden using the pass and my friend wanted to join me so he bought the same pass as I have.  To get to Sweden we need to book some seat reservations. I added him to my trip after reading some community q&a’s. But now I still can’t book. I can book all the reservations for myself, but not for him or us both. It says they’re not available when I try to book them yet I can book them for myself alone. If anyone knows what to do, please let me know

I have the 15 days in 2 months pass. I have used 3 of those days but the app says I have only 8 days left. How can this be??

Ik wil via Duitsland, Polen, Litouwen, Letland en Estland naar Finland reizen. De dienstregeling van de 3 anden vóór Finland wordt niet gedeeld met Interrail. Hoe leg je die reizen dan vast op je ticket? Heeft iemand hier ervaring mee?

Im trying to book reservations for the following journeys:overnight Paris -  LAtour de carol,Barcelona to malaga,but I cant manage to reserve them. Looking on the direct train coimpanies website (eg intercities de nuit) , I could only see how to book full ticket, not just reservations...

What's the best way to get from Edinburgh to Gloucester on Saturday 24th September for my family of 6?I would like to take the train but it proving difficult to book.  Can anyone help?  Thanks in advance :)

Hello.I have a mobile pass. For the train from Sanremo to Milan I need a seat reservation.I want to book this through Italiarail instead of Interrail because it is cheaper. The website always tells me that the passport number is not valid. What should I do? Is it not possible to book it on Italiarail as it’s a mobile pass and not a printed pass?Thank you! 

I purchased a mobile global pass. During the procedure of activation I inserted my ID number with a mistake. I cancelled it and inserted the correct one.  The app did not accept my ID number. It did not accept neither my Passport number. At the station the officer at the counter tried multiple times with no success.  I had to buy a second paper global pass. I wrote to the customer support. The customer support replied with a pre-made Email suggesting I request cancellation of the pass and get 85% refunding. To my objection, that it was not my choice to cancel the pass, instead I was forced into it by a bug in the app I did not receive any answer (10 days now). I wonder if anybody else has had a similar problem and could get the pass refunded.

I am trying to reserve seats for mid December onwards but note that the timetables are not available yet.When would the timetables be available for Germany, Belgium, France and England? 

Can I travel from Mulhouse (France) to Basel using my France Pass?

Hi,im embarking on my first interail trip on the 7th September  from split to Budapest, with a stop in Zagreb. The app says I need to reserve my seat from split to zagreb but not Zagreb to Budapest.  how do I reserve the seat for the first leg of the journey as it doesn’t let me do this on the app. Also am I garenteed a seat on the train from Zagreb to Budapest without a reservation ?  Thanks 

Hi!My name is Jimena and I have a doubt: once I add my journey to my Pass and I open the train ticket that is generated by Rail Planner I see there is a timer/countdown in the right upper corner of the ticket. Does that timer indicate something? Does it mean that whenever it ends my ticket is no longer valid? Thanks!