Solved

HiThe day before yesterday I bought a mobile Interrail Benelux Pass because I want to travel from Belgium (my country of residence) to the Netherlands 3x in the upcoming 4 weeks. I'm a Belgian Citizen.I activated my pass like the instructions said (so it has a beginning and end date) but when I wanted to add my journey from Gavere (BE) to Breda (NL) and back, yesterday, I was not able to. The error message said my pass was not available in some of these countries.  App = Rail Planner.So I had to buy another expensive ticket.I really don't understand why I can't use my pass.So now my pass is useless and I cannot apply for a refund because it’s activated.I hope there is a solution so it’s not money down the drain.What I want is to travel from Belgium (country where I live) to The Netherlands a couple of times.Thanks for helping my out here and suggesting a good solution.Have a great day,Tanja

So basically, with an interrail pass, can you reserve a private coupe for the night train from Sweden to Berlin? Will there be additional costs to that?

Hello Interrail!I wanted to show my parents that Interrail is fun and flexible. Unfortunately we are not able to make a reservation for the eurostar from London to Bruxelles next wednesday. Furthermore I was not able to find the website for reservations for the stena line ferry. So they are about to make a refund of our passes and buy a flight ticket. Is there some way you can help me? I really wanted to show them that trains are better than flights... I would be very grateful if you could give me a fast answer. Greetings,Caroline

Hi. I really need your help. I bought 5day pass for me and my friend. And later we realized it is not enough and we need a 7day pass. But we are travelling this sunday. And i don´t know what to do. If i should buy a new one and request an exchange or just ask for refund for the old one. How long does it take to exchange the passes? Or how much sure can i be that they will refund my old pass? Please helpppppp! 

Hi there!Last night we booked our seats to travel from Paris to Barcelona in August, but the reservation does not appear in the “Reservation Overview” section of my profile. I read that reservations involving paper tickets, which is the case, may take up to 5 days to be processed. Is this the reason why I can’t see the reservation in my profile, or is it due to a technical problem?Thanks a lot for you advice!Best regards,Olalla

Hello once again It's my first day using the 3-day pass and I wanted to know if I could change one of the trains of my trip to one earlier. I had a reservation for the one I chose first but this one doesn't need any reservation. So i just changed on the apo but the other one still appears on my trip. Can i go on the one I chose today or will I be in trouble?(I'm in Italy by the way)   

Hello, I am starting my journey soon (this Sunday) but I realized just now that seat reservation are in paper format.Is it possible to get seat reservation to your email?How long does it take for the ticket to arrive?Thank you, Megija

I need to return my paper pass for a refund in the next few days (due to covid), but don’t know where to send it. I clicked on the refund button in my account and obtained a number but can’t find a postal address. Can anyone help? Thanks

Looking to travel from Istanbul to London by train, but having some difficulties with planning. Can someone confirm if the Bosporus Express is definitely running? Also, how does this train work with an Interrail Pass, given that you can’t book in advance online, and can only secure tickets at the ticket office in Hakalli Station. Do you just show the pass at the office, and do you have to pay any extra money? Also, how likely is it that there will be spare places onboard, given that we will only be able to arrive at the station just before the journey.It’s my first time getting an Interrail Pass, and so not quite sure how the system works.

Hello, I am trying to make multiple group reservations for multiple trips/dates. However I run into a couple problems:I can only pay by credit card, not via bank transfer or invoice. Would this be possible? If I buy the one country pass Italy and I travel to/back home to the Netherlands, does that fall under the one country pass or do I need a global pass? Because of the several destinations and dates, I just want to get into contact with customer service. Can someone help me with this?

Does anyone what to do in Estonia, when (“Elron”) conductors who do not recognize - or do not wish to be bothered with - mobile Global passes?In five days, I have ridden Elron trains maybe six times.On my very first ride, the conductor - to her credit - telephoned HQ and asked what to do.TWO conductors have said the Pass “is not good.” Only ONE conductor has recognized the pass and issued the €0.00 receipt (per Elron procedure). I’ve saved these and showing them has helped - sometimes (twice thus far).Yesterday, after showing a previous Elron receipt, the conductor said “let it be” (according to an English-speaking passenger sitting next to me) and walked away.Today, the conductor said that the mobile Pass was “no good,” and said that the previous Elron receipt was “not good” (it shows Tallinn as the destination; I’m going to Paldiski).By (sharp) contrast, I’ve used intercity buses four times, and ticket sellers and drivers were very helpful and courteous.(By the way, I’m no “rookie.”

Hi everyone, we are trying to purchase the 4 days Greek islands pass, but the only options for the pass is paper and the delivery date is all the way in September and we are traveling in August, any help on how to get it faster?

I need to return a pass as the country of residence was printed wrong. The refund procedure on the website worked fine, I received my refund number and now only have to send the ticket, but I now have two different addresses. For days I have not received an answer as to which address I should send the ticket to.There is the return label that came with the tickets, with the address:Eurail. B.V., Int. Business Return Service, I.B.R.S./C.C.R.I. No.7, 3500 ZA Utrecht (NL).However, on the website I was told a different address after the process was completed:Eurail. B.V., Pass refund, P.O. Box 2338, 3500 GH Utrecht (NL) please can anyone help confirm which address is correct? Has anyone sent a pass back in the post before? Your help will be much appreciated!!  @Nanja please help

I want to book a seat reservation from Geneva to Milan on Tuesday 20th September on the fastest train (4 hrs)I can book for a day later but I can’t see a train for the day I want-and Raul Europe says booking isn’t open yet!I don’t understand how I can book for the train one day after the one I wantany thoughts please?

Hello everyone!Is there a way to find out the structure of the train seats, or at the least the structure of the train carriage seats? Or is there a site for this? In some cases (DB, ČD) there’s no problem to choose from the train map and just click on the available seats and you know exactly which seats you’ll be sitting on. But in some other cases (DSB, SJ) I can just see the carriage number and the seat numbers that are there. But I can’t see if it’s in a coupe or if we’re sitting in a row of 3 seats or if we are sitting by the table... Is there some way to find this out? Thank you for your answers! 

Hi to everybody,it seems a common problem at the moment, but there must be a way to get any help from the support?I need to get the address in my pass changed, traveling tomorrow night..Thank you!@Nanja 

In the FAQ, the following is missing from the "Ticket inspection with your mobile Pass" section:I have a travel plan with multiple train connections. Due to the delay of the preceding train, I miss the scheduled connecting train. Do I have to delete the old connection and enter the new one? What should I do if the remaining time to change to the new train is too short to enter the new ticket? In the worst case, do I have to wait until the next day? 

 Hello,I have ordered my first reservation from Copenhagen to Stockholm (e-ticket) and Oslo to Bergen (paper ticket) on 2nd July through the interrail website.The payment succeeded and I got an order confirmation that stated that i would receive the tickets within 30 minutes. It’s more than 4 days and i still haven’t received any email. Also the tickets are not visible in my account.I have sent a support ticket but they try to reply within 2 days but they haven’t. I am shocked that there is no telephone number available either. Do you have any tips for me how to reach out for help? Thank you in advance, Rish

I have a 1 month global interrail pass, where my first trip is at the beginning of august. For my second trip later in august and i am traveling with a different person. How can i make seat reservations for us? Or how can i connect the two passes in one trip? I know, that i have to buy my outbound/inbound tickets for the second trip separately, but do any of you know how we can sit together at these two rides?Thank you :)

Hello,I had been selected few months ago by the DiscoverEU programme and I am now planning to use my interrail pass. I saw that a forum exists to find a partner (https://discovereucommunity.interrail.eu/) but i am unable to login even if I own a interrail pass from DiscoverEU. When i log on the main interrail website and then go to this site, i got redirected to a page saying that “The DiscoverEU Community is only open to participants of the DiscoverEU programme.” (https://www.interrail.eu/en/interrail-passes/what-is-discovereu/interrail-community).Any solution ?Thank you,Valentin

Hi there,We have travelled  in Spain by train / AVE lots of times before (especially between 2014 and 2017) and we always made our reservations via a Dutch company specialized in international train travel, called Treinreiswinkel.nl. In the past, they were very customer friendly, but now (having changed to Treinreiswinkel / Happyrail) it’s quite the opposite…In fact they promised to make our reservations as always (5 in total, so no huge number), but as soon as we bought our Interrail passes from them, they simply said ‘thank you very much’ and left us in the cold  time after time, simply refusing to help us any further. So now, months later and with our planned trip approaching quickly (mid august), we still have NO reservations whatsoever…So we would really like to make our own reservations online at Renfe.com, but even that seems impossible… It’s 2022, so this can’t be right, can it?? Are we overlooking something? Or is it really impossible to make RENFE / AVE reservations for Inter

Good morningI have a doubt with the reservations because as Renfe (Spain) has indicated to me, to make the reservations I must activate my global pass. However, I don't know if I activate this pass so far in advance, it could expire the date of use because I have bought a 1-month global pass. could you help me?

Unfortunally I did a wrong reservation from Mannheim to Paris. I did two times Mannheim Paris, instead of Paris Mannheim back. I could not cancel it online, so I did a third reservation to be sure, which I can not see on my accout either. Can I get the 15 Euros back for the wrong reservation. Is there any chance to call somebody by phone???

Hi, I want to travel from Amsterdam to Basel with Night Jet 403 / NJ403 starting on the evening of the 17th of July. It however seems at oebb.at that there are no tickets for the sleeper part of the train, only the regular seated IC part of the train.The same seems to be the case for every day around the same week. This makes me wonder: is there something wrong with my search or is this really the case? If it is correct, do you have any feeling if it will likely show up seats closer to departure due to cancellations, or should I look for other alternatives?Thanks,

I want to know if I can use one interail pass for two journeys. That means, I first want to go to Budapest for one week, then I want to travel back to my own country where I stay a couple of days and then I want to leave my own country again for a second holiday abroad. I have read that I am allowed to only go on one inbound and one outbound journey. My question: is it possible to buy separate tickets for my second inbound and outbound journeys so that I can go on two holidays with one interail pass?