Solved

I want to book a train on Boxing day (26 december). The eurail planner shows many options, however, when I check the timetable of UK train companies, all of them do not offer trains on boxing day. Someone could help to understand that ? There is a risk that the trains in the eurail planner aren't going to depart on boxing day ?

Hi everyone, I have been trying for weeks to book tickets from Zermatt to Venice in December and there was at first no train timetable available yet (even though the days surrounding it were available), and now the times are available I cannot reserve seats through the website no matter what time or route I try to enter. Is anyone else experiencing this or can tell me what to do? Thanks!

I am right now on the DB IC train from Zurich to Amsterdam. I activated the ticket before boarding the train at 22:00, and the qr code shows correctly.At 01:55 the next day, the DB ticket control took place on the train. My qrcode disappeared because it’s already the next day after midnight. And obviously the ticket control need the qrcode, not my pass for validation.At this point I see no options to recover the qrcode unless re-generating a qr-code on the railplanner app. But this will cost me another travel day.What should I do under such circumstances? 

Hellomy husband and I are both over 60 and want to use the trains to travel fromBristol to Kitzbuhel in Austria. We think London to Paris and overnight stay then on to Munich the next day and overnight stay then on to Austria. We will do a similar pattern on return. We ain to travel in about 10 days. Do we need Eurail pass after Brexit. any advice or suggestions will be received. We don’t even know which pass we need.  Will we be too late to get train reservations. We fancied an adventure to visit friends instead of putting up with airports.  Thank you in advance

 I am using the Eurail website.Other non-European countries are listed in their country of residence, but only Korea is not listed in the country of residence.

Hello,On 7.10 i booked a Eurail ticket on Eurail Website. My Pass reference is: SSB4GDThe ticket is valid for 2 months and used in 10 days.but until now I have just been using for 3 days. And i could not use it anymore.Could you check it please? 

Hi,  I am planning on doing a 3-month interrail trip in September and I’m taking a few night trains. However, i only want to book single sleepers, I don’t want to share. Is it necessary to buy a 1st class interrail pass? or will the 2nd class suffice?  Thanks!

I am trying to book 3 bed sleeper on EC 462 from Wien hbf to Stuttgart Hbf on 13 Dec on Eurail site but there is no option to select sleeper and only seats. Can you advise? 

There's no Republic of Korea in the country of residence selection box

On 17th Nov, my friend bought 2x passes for us. Payment has been taken from her bank account, however there has been no confirmation email or any indication that the passes were actually purchased. Does it normally take several days for the passes to be emailed or is there an issue? Please help 

Hello, I had bought 2 passes and am unable to travel sitee to personal reasons. I went ahead and requested refund but even though both passes had been deactivated, I only got refund for the one pass that was listed. Can someone help? 

Hi!I am going to travel from Sweden to Germany and the UK in December-January. It seems like an Interrail pass will provide more flexibility and less costs than booking with the separate train lines, but I have a few concerns regarding this. First, I would still have to book seat reservations to be sure to be allowed on the train (in most cases, especially from Germany to the UK?) Second, seat reservation tickets for UK trains will be posted per mail which means I cannot be spontaneous about the exact date, and I have to book and receive these tickets before I leave for Germany? This seems to make it rather inflexible. (And I read about a nightmare scenario where one customer had to buy a full price UK Eurostar ticket despite having an Interrail pass!) Then a few other questions. Can I expect discounts on most regional buses? Would I need to buy a completely new pass / separate tickets if I notice that the period of time / number of travel days won't be enough? Does December-January us

Hi, I want to take a trip to Austria form the end of December to the start of January. So, I was thinking of taking the interrail 7-day global pass. From the terms and conditions, it is noted that the Interrail Global Pass is valid in your country of residence for one outward journey and one return journey which you can make at any time during your travel days. So I wanted to know if the pass is also valid for travel to several cities in Austria.Thanks in advance for your information.Charlotte SAGNARD

Hi everyone, I'm planning to take the nightjet munich-Venice on 12th December, but the site says "booking not available". Do you know when the 2023 schedule will be complete? 

I just wanted to pay the tickets with my credit card, I filled all the forms and my credit card number, but when I clicked the button, all thing just restarted, and it had me to refill the credit card number again. Now, I’m worry about whether I should fill the credit card number again. I’m afraid that I have to the pay double tickets.

Hello, we bought an Interrail ticket plus for our son Joris in July. He was supposed to use it for a language study trip to England. Unfortunately, the interrail accounts on all possible trains were already fully booked, which is why he could not travel by train. We would therefore like to have the ticket refunded. As a precaution, we bought the plus version, but when you log on to their site and try to return the ticket, it always says: You currently have no orders eligible for a refund. How can we return the pass and get the money refunded? Pass number: G7T1JX Sincerely Marcus Bürger

Hi, I would like to book a ticket from Germany to Paris for December 17th and come back the next day, December 18th back to Munich. What is the best pass for this type of trip?

Dear eurail support team,@Nanja @Leo @Annie.  (Our trip will start in 2 days!) We paid for the mobile eurail pass 8 hours ago (around 14:00 UTC, 11/16) using the debit card.Still we did not receive any confirmation email. Besides, any orders cannot be found in the account information.. However, there is a confirmation that we already paid for the pass by the history of the debit card. Would you check what is the problem and what we should do? When you contact me (DM?), I can give our eurail account and order details, SIncerely,wj777

I bought an Austria Eurail Pass and I intend to take the train EC564 leaving from Vienna to Salzburg. It is displayed as conditions apply and I am not sure what that means.This is my first trip with a Eurail pass. Can anyone tell me? Thank you.  

I have a mobile Eurail pass that includes free travel for my 2 kids (age 8 and 10).How do I add them as travelers to my pass so I can make a seat reservation for all 3 of us?I figured out how to do it for myself only.  

Hola. Viajo en enero y no me aclaro con las info que tenéis en la web. Quiero viajar desde Málaga hasta chamonix, luego a estrasburgo y friburgo y después a brujas,  y de brujas a Málaga.

I originally reside in Korea, and currently in London for travelI booked a ticket from Paris to Barcelona with a eurail pass even before coming to UKThe ticket was to be sent as a physical one, so I asked my airbnb host of where I'll be staying, that I could use the address of the place for the delivery and keep my physical ticket until I get there in person, which is this upcoming WednesdayThe delivery came but my host couldn't access the package, even though I stated my host's name and address very clearly when I made the reservation from eurail websiteMy host said that I need to make a document of power of attorney to the France post office, and we didBut my package got "went back to the sender" right after the POA document was systematically accepted, so my host could not get the physical ticket from the office for meAnd I was told this fact only from my host, never from Eurail nor France post office Has anyone had a same/similar experience?Does anyone know how to solve this kind o

Can I use Eurail Global pass with any hop on hop off

Hi,I recently purchased a 5 day in 1 month Eurail Global pass for my family. As I was planning for my trip, I noticed that the date of birth was off by one day for all travellers on my Eurail.com website account under the “Trips and travelers” section  for “Upcoming trips”. When I checked my Mobile Pass on the Planner App under “My Pass”,  the date of birth for all travellers was correct. I like to make sure that all the information on the website account is aligned with the Mobile pass on the Planner app.Should I be concerned about this and how do I get this fixed without messing up the info on the mobile pass version? Thank You!

Hi i am trying to book a trip in december for some reson i can’t book my seat reservations from amsterdam to  brussels or brussels to london. Does anyone know why, thanks in advance.