Solved

Hi, I will buy a global pass and live in Portugal.However, to start my journey, I will fly to another country to save some time. Do I have to put my residence country as Portugal and then the 2 travel rule will not apply anymore? Or do I need to put the other country and then I can only do 2 travels in that country? Thanks a lot

I have just booked my first journey for 13/8/22 in southern Italy .The reservation email tells me that  I must print it and take a paper copy .This is ok when I am still at home but what about the future journeys I will book when I’m en route and then won’t have access to a printer?

Hi, I’m trying to book a night train from Brasov to Budapest on the 10/10/22 but it won’t let me proceed with payment no matter what time I choose to leave Brasov. I get to the last page but won’t light up. I also get that notification with some of my journeys saying “Please try to find an alternate connection.The unavailable leg will be removed fromyour cart”  it doesn’t actually remove itself from my cart and when I try to remove it myself it won’t let me.  so could someone please let me know how I can book my train. I’ve also tried on safari and chrome browsers 

Hey! I have problem with my interrail pass because i don’t have more travells and i only do 6 of 7 i pay in the app appears this and i cant remove that travel that i never done…

have x3 eurostar reservations for 13/08/22 attempted to change dates due to rail strike on the 13/08/22 but the eurostar portal requests £45 fee. thought that one free change of date was allowed, have eurostar changed the rules.   

Hi there! My name is Hannah and I'm planing to travel from Vienna to Zurich. I just discovered that my train crosses the German border between Salzburg and Kufstein. There is no stop in between those train stations but the train crosses the border drives a short distance through Germany and crosses the border again. So technically I would pass through my home country Germany but there is no possibility of getting in or of the train so would I have to use my in/outbound days for this trip? Thanks so much for helping me! 

Hello i am travelling to Milan from Zagreb and i am worried that i can’t catch the train between stops part of the trip will be by bus to pass the border and check our ids. Does anyone know a way to have reinsured that my trip is not going to be delayed and i will make it on time? It’s my last one to use so i can’t my mistakes 

Good day, I am facing an issue at the moment with my interrail pass. I want to schedule my journey back to my home country -which is Belgium- and the app tells me that I wasted both outbound and inbound day travels. When I checked closer, I discovered that the app put me an In/outbound day journey on a Berlin-Prague travel. It has no sense. Furthermore it took me one hour for getting out from Belgium. How can I lose both In/out travel back on on one hour travel. It seems that the app is having some troubles and I am sure that I would have less issues with the paper pass as I used when I was younger. Please enlighten me on this case. Thanks in advance.

I already use my inbound/outbound days of travel in the begining of my trip (i'm french) but i need to cross by it for a Travel (Lausanne→luxembourg, crossing by Strasbourg) Can i do it ?

Hello, I'm supposed to travel to italy this Monday but I'm still very confused about how the pass works.I don't get the difference between connecting a trip which contains several journeys to your pass and adding directly a journey to your pass. I understand that you don't have to plan all your journey to activate the pass, but then what does it mean to add "my trip" to the pass? Because in the tutorial it says you can only add one trip to your pass ans that once it is added, the trip activates your pass and the trip cannot be modified. As i'm still so confused... I haven't dare yet to add my pass to the mobile app

Can I exchange my mobile pass for a paper pass ?

Hi,I start my Interrail trip on August 31. Which day is the last I can use it? September 30 or September 29.Thank you!

Hi everyone, I am trying to figure out how to connect the mobile app and the website. I bought my ticket from elsewhere, so I just directly enter my global pass details into the Rail Planner APP, and I can have access to my trip. However, there is no need (and nowhere) for me to write down my email address, so when I need to make reservation to a certain trip, there is no way for me to connect my global pass from Rail Planner APP to Eurail.com website.Any chance anyone encounter the same problem? Also, I am going to add trips and travelers for my wife, and I am afraid that it might be affected. Thank you all for helping!  

Dear interrailersNew announced rail strikes in the UK: https://www.theguardian.com/uk-news/2022/aug/04/rail-strikes-august-tssa-unite-network-railI have a Eurostar reservation, returning from the UK with the train from 11:04 on the 18th of August to Brussels. Unfortunately, the train is not visible any more on the Eurostar website that day. I fear it’s cancelled, since on all other days there’s still a train at that time. On the other hand, the eurostar website keeps stating that they expect that “most trains will be running”.I didn’t receive an official word from Eurostar yet. The customer service seems flooded and really slow to respond. Did some of you possible managed to get more information from Eurostar in regard to possible cancellations on these strike days?Thanks for your collective wisdom :)

I will be travelling by train from Schiphol Airport to Ghent in Belgium using a Global Pass. Can I also use this pass to get from the city center of Amsterdam to Schiphol Airport by train?And in Munich, what can the Global Pass be used for, apart from trains? I know that I can't use it for public transportation (buses and the subway) in most cities. But I heart it can be used for the S-Bahn in Germany. Is that true?Thanks

Hello. I would like to know if the bus is included in the interrail pass. If so, where can I see the ones available and where can I do a reservation for them?

Hello,iget problems with my pass because I was planning better schedule times on the mobile pass and happen that my ticket use the inbound just to another city and I can add to get to my own city, I contact them but I don’t know if I can continue my trip inside of my country, I have 9 day left on my pass so shouldn’t be a problem but i want to make sure because isn’t show me any ticket. 

Hello! I begin interrailing next week and my first leg is from Zurich- Vienna, departing at 21:40. However, I made a mistake when booking the seat reservations. I booked the seat reservations for the NightJet train that arrives in Vienna at 7:58am. The train that is on my pass is a different train that also leaves Zurich at 21:40 but arrives in Vienna at 6:40am!! I am unable to add the Nightjet train to my pass and I am now unable to buy a reservation for the train that arrives earlier. Will I be able to board the nightjet train just using my Seat Reservation ticket or will I also need my Global Pass?  

Spent all the time booking my seat reservations and the planning, payment taken PLuS a booking fee to receive a e-mail to say something went wrong. I e-mailed and asked for help via Facebook MeSOMETHING WENT WRONG WITH YOUR RESERVATION       Dear Rudolph ,   There was an issue with your reservations. Although your payment went through, there seems to be a technical glitch at the mo

Hi, I didnt recieve an e-mail and confirmation of the purchase of 4 mobile passesi checked my spam box, I checked my e-mail is right and asked for a resend of confirmation in my account. No successes so far. chat with customer support, No succes eigther.iam really stressed right now, the clock is ticking and No answers or solutions so far. need help asap 

Last month I bought train reservations that needed a supplement, both paper and digital. The digital tickets arrived the same day by email, while the paper ones were sent a few days later, however they have not yet arrived, tracking the shipment it seems that the package is in Italy, but it is not known when it will reach its destination. Since I have to leave for the interrail in a few days, I was wondering if it was possible to receive a digital document certifying the seats on the trains I purchased.

I have bought a interrail global pass and would like to start travelling in August. However, I would like to already add the first travel day to my trip to connect it to my pass. Am I able to activate the pass before the first travel day without already starting the month (as the pass is only usable for 1 month?thanks in advance!

HiI booked paper tickets for a TGV. What are the shipping times, since in a little over a month I will leave?Is there also a way to verify delivery tracking?Thank you

Hi!I hope someone can help me. The day after tomorrow, I want to take the train from Bologna to Stuttgart. I need two seat reservations. But I don’t really understand what options I should click on the OBB website.  When I click the 6 euro seat reservation it only reserves a seat on the the train from München to Stuttgart, but a reservation on the train from Bologna to München is especially important because it’s expected to be very busy. When I click on ‘ticket already exists’ I have to click the 6 euro reservation as well. Is it sufficient to only click the top one of 20 euros in total? I can’t see if I have a seat reservation then. I hope someone knows the answers :) Thanks!!

I have pass on my mobile phone. We travel in 4weeks. Am about to buy a second smartphone for my husband.  Can I download a second copy of the pass to his phone? Thought it might be useful back up?