Solved

I booked multiple reservations on Saturday as part of a month long trip. The money left my bank account but I have not received a single email confirmation and the reservations are not showing on my account nearly 48 hours later. I need confirmation as I have hotels booked in multiple cities.

Booked my tickets an hour ago with my friends, they both received confirmation emails almost instantly whilst I got nothing. The money for the tickets has left my account despite not receiving anything in terms of confirmation. Anyone have any suggestions other than contacting customer service? Is this a common problem?

Hello! I’m studying abroad at in England this year and have a student visa residency card. By the time I’m looking to travel (March-April) I’ll have been here for 6 months. Should I buy a Interrail or a Eurail pass? I know that to buy Eurail you have to be outside of Europe, which I will not be, but my passport is American. Thanks for the help!

HiI have a global passI have booked seats into Inlandsbannen I cannot book tickets (Gallivere to Ostersund)  into the app (nor with internet).Is the présentation of the pass onboard with tickets enough?Best regards.

Hello, currently on an inter rail trip in the Scandinavian countries. My cousin has just had her phone stolen with her mobile pass on it. However, we have 15 days left over 1 month to travel. We tried to put his pass on the Rail Planner app on another phone but it was impossible due to the activation on his stolen phone. Can you allow us to put his pass on another phone in order to continue the trip.

Can I buy the Benelux pass even if I leave Lyon and come back to Lyon (I only visit Brussels and cities in the Netherlands) ? 

Hi! I have a nightjet reservation from Utrecht to Basel and planned to continue my journey to Milan. Now I see that it is easier to drive on to Zurich and from there to Milan.Is it even possible to adjust a reservation for the nightjet?

I am confused by the fact that there seem to be two kinds of trips. One is in the planner app, is linked to 1 pass and has automaticall the pass owner as the only traveller. The second trip is instead in the website profile, it might have more that 1 traveller and is usdd to make reservations.The two trips are completely independent and disconnected: trips created in the planner app are not visible in the “trips overview" in the account website, and vice versa.I find this confusing. Am i missing something?Thanks 

Hi, me and some friends bought a youth pass in January 2021 planning to travel last summer when we were 27.Due to covid the plans were postponed and the tickets were extended for another year. However this year we are all 28 and cannot activate our passes. We plan to begin travelling next week. I have contacted customer services 3 days ago and have not heard back yet.Is there any way to activate the passes? Thanks! 

We bought a Global Pass ORDER EU30624577 Placed on 16-05-2022 but couldn’t get a reservation on the train London to Paris so we only needed a one country pass. We followed the instructions and bought a second pass .. one country France ORDER EU30625244 Placed on 17-05-2022. We then asked customer service to refund the Global Pass as directed on the web site. We are already back from our trip but no refund on the Global Pass. Anyone know how long this should take or if we should be contacting Eurail another way?

Hi, I am planning to go to Vienna from Salzburg, and when I have tried to add the journey on my Eurail Austria Pass there is "conditions apply" on the ticket.It is shown in Eurail app that the train is EC (Eurocity?) so maybe the warning is relevant to this... but in OBB app it seems the train is also Railjet Express train, which is, to my knowledge, domestic train in Austria. Someone knows what causes the warning in this line?

Hi fellow Travellers!!On the 1st of June me and my boyfriend are going on our first Interrail trip ever! So exciting!!MY QUESTION:______________We are planning on catching the nighttrain from Amsterdam Central (departure 22:34) to Prague (arrival 2nd of June 10:34), at least, that is what the Rail Planner app says is possible. But if I am looking at online timetables to book a sleep possibility in advance, I can't find this train anywhere. Does anyone know if this info is accurate?And do you have some basic NEED TO KNOW TIPS for the first time interrailing ever? THANK YOU SO MUCH! Maybe we see each other somewhere in Europe!!  

Hello, i’m new to the interrail community and i was wondering if the trip i was hoping to do was possible if i chose the Interrail Global Pass Youth. I want to travel between: lille - london  london - york  york - scarborough (round trip) york - cambridge  cambridge - london  london - brighton (round trip) london - lille I was going to buy the Interrail Global Pass Youth 7 days within1 month. Is it compatible with my trip ?  Thank you in adance Best regards 

Hi all,I am planning a trip to France and visiting Paris and St. Malo. I am planning my route in August from Germany over Paris, staying a few days there and then to St. Malo. It’s impossible for me to add St. Malo as a destination; I can’t figure out how to get my trains to St. Malo from Paris. (btw: Rennes works well). Any ideas or help how I can plan my trip to St. malo? Thank you in advance.

My father bought Eurail passes and have them delivered as paper. I have been trying to cement reservations I’ve tried to input the pass cover numbers online and using the app--neither recognize them as valid. The chatbot and use of facebook messenger on Eurail.com was not helpful. I know the website says it needs to be activated at a train station, is there a faster way?

Hey there,me and my friends are doing our first Interrail Trip this year. We booked the reservations about one month ago. Before doing that, the friend who booked it added us to the trip and then booked the trains. My problem ist, that the others cant find the reservations in their account. So our “trips” are also empty. My question is; can we activate our pass with an “empty” trip? We have all reservations as an PDF file (one for each person), but not in the App.Do we still need to do something else, or can we just start our trip, after activating the pass with an empty trip?(Dont know if it matters, but we´ve got an Interrail Global Pass) Would be happy about any help :-)

I entered the wrong year when purchasing a åass for my son. (I wrote 2004 instead of 2002. The boy qualifues for “youth" anyway , so this error is just a typo). Do we need to panic (he is liiving soon and i have little hope that customer support can fix this...)Has anyone faced problem because of.a non material error in the birthday?  

I am a 30 year old British nursing student and was wondering if there were any discounts that I would be eligible for? I’ve had a scan through the website and can only find discounts for 27 and younger. Would be grateful for any help. Diolch :) 

Hi everyone,I have a few questions about payments with the passes and the stops.I am planning on backpacking through France this Summer and I am trying to figure this Interrail thing out. When I plan a trip in Plan-your-Trip on your site and in the app, many transfer options are given. All stops and transfers that have to be made, are they all covered by the pass? Including the price displayed next to it? (often 13 euros).I can also see an Interrails railway map on the website, but only big known cities are mentioned there and not all the other small stops that are named in Plan-your-Trip. What is this map good for and do I have to pay separately for trains that do not fall under those big stops? Is it possible to see all the routes you can take in Europe?Hope someone can help me.Thanks in advance!xIsabel

Hi, we want to go from Bar to Belgrado on the 28th. We are already in Bar and bought a reservation today. But we are not sure how it works with our passes as we can not find the train in the planner app. How do we make sure that we can accually take the train, but not have to buy a ticket outside our passes? 

So I am planning my first ever trip with the Eurostar soon and it seems quite more complicated than other trains. I wanted to ask you all, what do I have to do when I arrive at the Eurostar station? (Bruxelles-Midi in my case). Do I just walk to the platform and everything I have to do will be there? By the way, I have seen that I have to arrive very early at the station, I already have that planned. Thanks for help :)

If I were to buy a ticket for Berlin at 11pm with the arrival at 6am the day after, would it count as 1 day or 2 days of travel?

During the sale I bought a 1 month pass. The pament went through and I see a 252 euro transaction on my bank. The Interrail website said the payment was successful. But the order isn’t visible in Order overview, neither did I get a conformation email.

My family's seat reservation from Vienna Central ends one stop too soon in Budapest before the one we will exit the train. Our reservation in 1st class ends in Kelenföld instead of Keleti, which is the next stop 20 min later.  Should I just keep the reservation and take the chance no one has the same seat reserved to the next stop or what do you recommend (Return for refund and rebook or other ideas)

We bought two interrail tickets with my girlfriend. We are currently in Germany now but we are residences of Turkey. We bought the tickets from allaboard.eu and now we see the inbound/outbound rule while trying to book trips and we realized our residence country shows Germany. We want to change it to Turkey. Can it be done in one afternoon? How much does it takes? We want to start travelling tomorrow and we already book hostels. Please help us!!