Solved

I would like to book a train from Paris CDG airport to Lyon, however, the eurail reservation website says it is unavailable, and suggests for me to go on to the train station.  I also tried to book on SNCB, it is unable to do so. I would like to avoid booking fees 2€, is it possible to try on any other websites? And based on experience, is the Paris to Lyon train crowded?

Hello all,I wonder if somebody can help me. We went to board the glacier express on May 12, 2022 and I tried to add the trip to my pass and I was unable to do it in the app. However, I was successful to add the rest of my trip. I bought the Global pass for 7 days travel within 21 days. I tried asking for help with 2 OBB offices one in Bern, Switzerland and one in Brigs before hopping into the Glacier express. Both had told me that the glacier express should be covered by the Eurail pass. When we board the train I explained to the conductor my issue. The conductor proceeded that if I’m not able to produce a ticket that he has to charge me and to sort the issue with Eurail. He charged me 1,165.00 swiss francs for the 5 of us. He gave me the receipt and stating that I could not activate the train tickets in the app. I e-mailed Eurail right away that day and attached the receipt and the issue. 1 month later I got an e-mail from Eurail and stated that there will be no refund will be issued

Hi!I’m trying to book sleeping compartments for my friends and I on the night train from Trondheim to Bodoe in Norway. But when I try to book the ticket, I can’t chose between the simple seats and the sleeping compartments. Does anyone know how I could book a sleeping compartment with an interrail discount ?Thank you in advance!

we are in Norway from 27.07-14.08 and have planned our trip with the app Rail Planner. Unfortunately we can't book any reservations under "https://www.interrail.eu/de/book-reservations" because it says that the tickets arrive too late at our place (Austria).How and when can we make the seat reservations?Thanks in advance for the support!

Hello! My train pass (7 days within 1 month) was purchase 16 June, 2022. I am hoping to travel next summer (May or June 2023). I know I have to activate my pass by 11 months after receiving it (so 16 May, 2023). Does this mean all of my travel dates must be before 16 May, 2023? Or can I activate it on 15 May and travel through the end of May and into June?

Hi all , I am from Ireland and for most of my train journeys it says i need seats but when i try reserve them it says i wil not get them in time ? can i go inott the Dublin train station and sort all my seats from in there ? or what is my options ? any feedback would be a great help.

I know that it’s not possible to make Spanish reservations on the Interrail app and you have to make them in person at a train station in Spain (absolutely crazy!). I am planning to get to Spain on a Sunday, but want to take another train on the Monday, if I go the ticket office in the first station I arrive at in Spain, how likely is it that trains for the next day will be ‘sold out’? Or trains for 3 or 4 days later (especially the high-demand Madrid > Barcelona train)?  Thanks for any experiences/info.PS I am travelling in late October

I asked customer service eurail b.v.  the “passcover numbers” of our mobile interrail passes.  I didn't get it because I didn't mention a specific reservation.  I see in the forum that many request this under time pressure.  I also know that it is only necessary with a limited type of reservations.  To avoid that stress, I already requested the passcover numbers for our three-month interrail passes, which we will probably use in a few months.  That you need a specific reservation question to get these numbers: is that new or has it always been the case?

Dear sirs,I'm going to Denmark, and I plan to buy tickets from Kopenhagen to Gottemburg, from Gottembur to Oslo, from Oslo to Stockholm, and from Stockholm to Copenhagen, now, in July.I am a wheelchair user and would like to know if there is accessibility at stations in Scandinavia, as well as on trains, for wheelchair users

I booked my reservation from Brussels to Barcelona and made the payment, but I got an email from you saying that, although you received the payment, due to technical glitch the reservation couldn't get through. I replied to the email choosing the option that you will rebook it for me. However, until now I cannot see the reservation neither on our app nor your website. Please help me! I cannot reach a human at EU Interrail. I have written them several times but they haven't responded yet... 

Hello, I am traveling to Europe in 2 weeks and for one of my trains in Italy I have a reservation booked from a specific station. However, due to a change of plans it would be a lot easier for me to hop on the train at a later station. Can I just hop on the train with the same reservation ticket I already purchased? After all it’s the same exact train just 2 or 3 stops after the one my ticket says. Any help would be greatly appreciated.  

Has there been some kind of IT failure today? I was unable to activate any journeys this morning and afternoon. I still cannot, at 10 pm. Updating the App has lost my trip. This happened at Interlaken and is stii happening af Brig. I need help urgently

Hi! → Have there been any updates on the night train from Thessaloniki to Belgrade? If no, what’s the best way to do so, and how long would it take? → Then, I want to go from Belgrade to Budapest, but I am also struggling… Does anyone know how?Thank you for your help!

the two global pass travelers have the wrong birthday date. I believe it was a system failure. we are both a day older. is there any problem ?

I’m planning to make a trip from Italy to France and from France to Spain. One day of travel is giving me problem, moving from Bordeaux to Madrid. The Rail Planner notifies the need for reservation, but it seem that all the reservation seats are unavaible. The problem is that there is no alternative and going with regional train needs something like 38 hours and a radical change of the itinery. Can someone help for the reservation or suggest alternatives? Thanks

As many have asked before, I need my pass cover number for my mobile pass. This is urgent as travel is for tomorrow. There are seats available but it requires my pass cover number. The Eurail interface for reserving seats is bugged out basically all the time so I can’t book them there. I have already tried calling SNCF but as I am booking from London to Paris on Eurostar they said they cannot help me. Please any help is appreciated. I have submitted a form already but fear it won’t be responded to in anywhere near enough time.

I mean, if I want to go from Spain to Paris, Brussels and Amsterdam and I want to spend a couple days in Paris and Amsterdam, I buy a ticket for the days I use tue train to travel to those places or for the duration of my full trip?

Hello! I need to book reservations (and they’re paper reservations so they need to ship them to me) for the Oslo-Bergen train (roundtrip) for the 2th August and the 4th August 2022, but at the checkout the web site says i’m not going to recieve them in time, even if i change address selecting hotel’s addresses around Europe. How is it possible? There’s a workaround?

 I am traveling to Europe and my phone has been stolen where I had the pass activated, it will not let me activate it on another phone because the app tells you that it has already been activated, I have my confirmation email and my pass number. Someone know how i can solve it?

Hello guys, Is it always obligate to make a reservation in italy? Thanks for your answers.  

Hi travel friends, I’m planning to go travel to nice in a couple of days, and since i want to reserve the TGV, I need a pass holder number. Even though we contacted interrail quite a few times now, we did not get a response. We also tried calling CSNF, but american express cards were only allowed.  Could someone help up getting our pass cover number ASAP? :) Best, Julia & Tom  

Hi!I am looking into buying the global pass and am looking up train times. On some trips I am looking at, I see that it says it takes upwards of 8 hours to change trains. In that time, am I just chilling at a platform or is there a place I can stay? Thanks!

Hello! I just bought a mobile pass, which it turns out I cannot download in the app because my phone cannot be updated. Is there a way to get a printed pass at the station (e.g. London King’s Cross) or any other way to access it? My trip starts the 21st of June. Otherwise, is it possible to get a full refund, instead of 85%, due to this unexpected problem?

For exceedingly convoluted reasons my group has a eurostar ticked booked for my interail pass which, due to changes in schedule, I won’t be able to use but another man who’s on the trip will be able to use it. Will he be able to use my booking at the station? If not would it be possible to transfer the booking to him?

Hello!I am traveling in July 2022 and am attempting to book the following ticket reservations to no avail:Venezia S. Lucia to Muenchen Hbf (09:10 → 16:35 on 13 July 2022) Muenchen Hbf → Prague Hlavni Nadrazi (10:43 → 16:21 on 16 July 2022) Berlin Hbf → Amsterdam Centraal (09:07 → 16:50 on 23 July 2022) Amsterdam Centraal → Paris Nord (09:15 → 12:35 on July 26 2022)Please note that I was successfully able to book the following reservations (while dealing with issues from the website):Roma Termini → Firenze SMN (12:10 → 13:46 on 8 July 2022) Firenze SMN → Venezia S. Lucia (12:20 → 14:34 on 10 July 2022) Prague Hlavnni Nadrazi → Berlin Hbf (10:25 → 14:42 on 19 July 2022)I would appreciate any assistance whatsoever in booking the 4 reservations that I am unable to book. Please note that I have successfully purchased and activated my Global Eurail Pass.-Max