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Hi, I live in Belgium and am thinking of buying a Germany pass this summer to explore the country. I see that the pass includes the train between Brussels and Cologne. Does this mean I can use the pass to travel from my home to Germany or must I be in Germany already before I can use the international connections? Thank you 

Hi I’m trying to make my first resv (global pass) from london to amsterdam on june 8 for the 11:04 train but it says “Prices unavailable. No price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board. So all the pass holder seats are full?Do I just go ahead and pay extra (31GBP vs 39GBP) on b-europe? or wait and risk it to book it when i’m in london the 31 May?

Hi! I activated my mobile pass in the App and booked a ticket to Paris. Now I wanted to book a seat reservation with the interrail website but it is not working because I can't see my trip details. Did I do something wrong?

HelloA problem: I bought 7 interrail global pass (mobile) for me, my wife and 5 travelling friends. Today we had a meeting to plan our journey  and to do the first steps:  install the Railplanner app and enter our pass number. I helped one of our travelling fellows and had his and my phones and of course I do the mistake to enter his pass number in my Railplanner app! Is there a way to remove his pass number from my Railplanner app and then enter it correct on his phone  or what to do?Our first travelling day will be in end June so we have still not added any trip and not activated our  pass.  RegardsUrban

I’m getting this train in a few days and was wondering if anyone knows if it needs a reservation? It says on the app it doesn’t and I’m happy to take a longer train that doesn’t require a reservation 

Hello! Me and two friends bought the interrail pass, but today when we were trying to make the seat reservation for the OBB Nightjet NJ236 there were no seats available (June 11th at 10PM). It is still possible to reserve seats for this train? The other alternatives are not direct and the seats are also unavailable

Hi All, im brand new to this and have just bought a 3 month global mobile pass. So here’s my first question of no doubt, many more.What is a “trip”. My wife and I plan to travel from Liverpool, through Germany, France then on to Malaga, and back to Liverpool in a three week period, staying at various cities. Is this “one trip”?Or is each leg of that journey a trip? i.e, Liverpool to Paris is one trip. Paris to Nice is another, Nice to Montpellier  another etc etc.  So confused……..😕

I have a second question, if I take a train from Basel to Milan does it count as 1 days used of my Interail Pass?

Hi Everyone,I unfortunately have 2 interrail pass numbers for my little family of 5 as a result we cannot book our train seats together… very very disappointing. I have already reached out via email but due to the volume of queries you are experiencing this issue has not been resolved. Could you please assist me.Thank you,Jenny O’Donnell

I would like to know if a train from Strasbourg/Italy existed with the interail pass?

Hello. I need assistance with our passes. I purchased a mobile version of tickets for myself, husband and kid. I have downloaded the app and found the routes and times of preference. We purchased 1st class. I want to book our seats, but the app confuses me…I thought I could buy them on the app, but it’s saying to book on the website itself of the train company. Can someone please break it down for me so that I know exactly what to do? Thanks 

I will be starting on a 7-leg trip from Oslo to London by train. I used the mobile Eurail Pass to save details of all legs of this journey and checked that a QR code had been generated for each (iphone 11 IoS 15.4.1, Railway Planner app version 23.11). Today everything has disappeared! I do see that some members have experienced a similar problem - I don’t want to have to enter ALL the details again…..is there a way out?ThanksNandini  

I have a global pass and would like to know if there are any buses on which I am allowed to travel with from Parchim(Germany) to Lübz(Germany)? And are you allowed to take bicycles on the buses?

Hi! I have a Global Flexi Pass and have made a reservation for a Snälltaget night train from Hamburg (23:59) to Stockholm (14:19). Although this is a direct train and I ordered my reservation as such, the ticket I received includes a change of carriage in Malmö (where some carriages are swapped for others). Does this count as a transfer for my pass?I hope it doesn't, as I planned to only use one travel day for this journey (the day of departure from Hamburg). An official transfer past midnight would require me to spend an extra Interrail day, which I do not have available.

Hi, my friend and I have purchased the interrail ticket (global pass) but our outbound/inbound journeys are a bit different since we live in different parts of italy. I've read that to add travel buddies you need to have the same trip. So my question is:How can we make reservations together (i mean: having seats close to each other), if our trips are a bit different?I'll explain better: we will meet in Milan, but to reach that city we will take different trains (me from south italy, her from north-west italy).After Milan we will take the same trains (milan-zurich-amsterdam-rotterdam-amsterdam-frankfurt-basel-colmar-basel-milan. Some of those trips have mandatory reservations).Then at the inbound journey, after reaching Milan, we will take different trains to come back to our homes. So:is there an online way to book our spots, on those same trains, close to each other? Hope I've explained in a good way,thanks!

and had to download again the  Rail app and it says it cannot add the number of the pas because it was already added. I tried to find a number to Call and there is none. Anybody who knows how to solve this? It is activated from Friday…  Thanks!

Hi, we are a group of 13 guys, we all ordered the paper global pass but a friend of ours arrived with the wrong surname, how do we get one to be sent with the right name and surname? we are waiting for answers, thanks.

HiI’m a bit  confused about the best way to manage reservations for two of us travelling together. It seems there are two ways to manage a multi-person trip so that reservations are made together (so we can sit together): either by adding both travellers/passes to an account on the interrail web site or by adding both travellers/passes to the app on one mobile device.I understand that these two options are not connected, so it’s one or the other. Which option should I choose? Are there advantages to using the app option, eg we can make reservations together and have the reservation on the phone (without having to print out)? ThanksLee

Which ferry operators are included in the interrail ferry pass? Thanks! 

Hello,I’ve submitted multiple request (online+chat) to request name change on the pass. Is there a customer service # that I can call to speak with live customer service agent.Thanks for your help.

Hi Everybody,I’ve just purchased a pass that indicated unlimited travel days and now in my account it shows only 7 how is it possible? 

Cell phone just broke in Turin.  Train to Paris tomorrow.  How do I show my pass ?

I’ve managed to reserve first seat from London to Paris. I’ve since been trying for 3 Evenings to reserve seats for 2nd journey from Paris to Bern. It either keeps telling me gateway error or it just keeps circling ?? Any ideas . I still need to reserve more . I really wouldn’t be happy travelling without reservations so at least I know I have a seat !! Any help and guidance would be appreciated Thanks

So I’m planning my route and for some trains in Spain and Portugal it’s coming up with n/a for seat reservations. What does this mean?   

What can i do when i didnt activate my pass due to corona virus and now im 28 and still wanna use it ? Thank you in advance!