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Hi! I am a bit unsure as to whether I should buy a Eurail ticket or an Interrail ticket. I'm currently waiting for a european passport, but I have permament residency in Finland.

I used one of my inbound/outbound journeys to go from Germany to Amsterdam. On the first train I had no trouble, but on the second one, the ticket inspector told me my pass wasn't valid in Germany and that I had to buy a ticket to the border, which I eventually did because I didn't want to get kicked off the train. But after checking afterwards I realised I was actually in the right. Do you have any tips for me on how to get reimbursed for the extra ticket?

Hallo iedereen, ik heb een interrail pas voor 5 dagen. Inmiddels heb ik 2 dagen gereisd. nu wil ik de 3e dag toevoegen maar dit lukt mij niet. kan iemand mij daarbij helpen? 

Hi , I have a couple of questions about making seat reservations. We are travelling with four people and we all have a mobile pass. I bought the mobile passes for all four. Should one of us make a seat reservation for all four? Do we sit next to each other in this case? Can we make reservations via the interrail website with a mobile pass?

Is there a train from Ljubljana that goes straight into Venice Santa Lucia station and is it included in the interrailing pass? Or, if I were to stay in Venice Mestre how much roughly is a return train into Venice Santa Lucia. Are there any 1-2 day travel passes that will get me into main Venice and back for cheap? Thanks :) 

I need to activate my mobile pass on a new device, the phone it was activated on is broken and I can't access it to deactivate my pass. I am travelling on Monday morning and although I have raised this with the service desk, it doesn't seem like I can rely on a response before I begin my journey. Is there any other way to contact Eurail?

Hello, my wife and I are planning a trip from Valencia Spain to Berlin Germany this summer. The plan is to try and get the most straight forward journey to Berlin, and the easiest way seems to be to take some kind of a night train for some of the journey since it is 36+ hours trip. The trouble is the Rail Planner app doesn’t seem to show any night trains either currently or over the summer when our trip is. Does anyone know if there is any night trains that might be available or any alternate way to search for these types of trains? Thanks! 

Hi!Do you have to make reservations for the ICE 9574 between Karlsruhe and Strasbourg? The interrail.eu (or anyone else) does not let me book Karlsruhe-Paris although it lets me book Strasbourg-Paris on the same train… After being in contact over the phone with SNCF I know that there should still be interrail-tickets available… 

Hi, Yesterday I encountered an error with activating travel days, which resulted in me having to reinstall the rail planner app.Now I find myself in a situation where I require help reactivating my pass, as I need to go home (to Denmark from the Netherlands) in a few days.I have already contacted support but fear that my pass won't be reactivated in time resulting in me being stuck here..

Have an ongoing issue raised with interrail for one week and still no solution so wanted to reach out to the community. My first travel day is somehow showing as day 1 and day 2 on my pass screen in the iOS app. I am able to create my full 7 travel days in trip planner, but when I go to the pass page to show the ticket, it cannot view the 7th day as it is showing day 6 as day 7 (due to showing day 1 as both day 1 and 2).  Has any had this issue or have any ideas how to solve it? Currently travelling but seemingly not receiving a prioritised fix. Based on the sheer volume of issues on this forum, it seems the app is not really fit for purpose. thanks in advance!

Hi, I am planning on travelling from Stockholm to Berlin, and I found a direct night train in the Rail planner app. However, when trying to book seat reservation, the train I found in the app does not exist anywhere on the interrail website. Does this mean I have to find another train?I can still find the train in question on other sites, but then I am unable to use my interrail pass for that route. Is it possible to book only the reservation on external sites?Thanks

Why is there NO way to contact Eurail directly, by phone or email (at a reasonably quick response address), or maybe even by text?

I am in trouble with my credit card, so I need to pay the seat reservation at the train station. It is for the tickets from stuttgart HBF Germany to Paris. I will be departing from Vienna. It is time enough to reserv just at the arriving at the station? What can I do if reserves are fully booked? May i buy a full ticket there to continue the trip?thanks

Hello. Does anyone know if the Sofia to Thessaloniki route is still not in service? Cant seem to find any current information online. Thanks in advance.

Hi, I have an interrail  global pass "10 days in 2 months".  On my trip I have now only 8/10 days planned.  Stayed longer in one place.  Now my question: How can I use my two open days. Germany is my residence. Outbound is already included in my 8 days.A to drive from Germany to Poland & back? B make two travel days/trips within Germany C or I can only drive abroad. For example: Buy a ticket from GER to PL and then travel two days in PL with the Global Pass.  Buy a ticket for the journey home. thank you for your help

What’s the cheapest way to get from Ljubljana to lake bled as a day trip, returning to Ljubljana? 

Hi,In a few months I would like to take the train from Bratislava to Krakow. The train number would be EC130. Depart from Bratislava is 10:57 and arrival in Krakow would be 17:09.I checked several websites, including the Interrail reservation system, and it seems almost impossible to make a reservation for this train in advance. Does anyone have experience in travelling with this train and making a reservation?Thanks in advance.Kind regards,JorritK

Can i use two trips in 1 day, i want to go to bruges from paris, and back  in same day, i have my hotel in París,  i have return

Hi, I like to travel on my first day from Stuttgart to Frankfurt, on the next day from Frankfurt to London. On another date I go back from London to Stuttgart. But it doesn't work. The comment I got s "You've used all your outbound/inbound journeys". What's the problem here?Thanks for help,Stefanie 

Hello, I’ve purchased my global pass, but then I went on to activate my pass on the application and on the last step (the third step) of the activation after you entered your first travel date, but it said “something went wrong” and I can’t process through. I contacted the eurail email&in-app service for almost 48 hour already but I still haven’t got any response. What can I do because I have to book my train for my upcoming trip? Thank you very much.

I thought I cancelled 3 reservations, one intentionally, because I put the same individual twice rather than our two different names/travelers, and two reservations accidentally (through my errors). They still show in Reservations Overview (not cancelled?) after several hours. What do I do? Are they actually cancelled?

Hello,I was trying to purchase the Global pass ticket through the Eurail website  https://www.eurail.com/en/eurail-passes/global-pass But once I have put all the details and credit cards details then it redirected me to a different website.Can you please assist me with this?RegardsLi

I am stuck on the traveller details screen, because when I click the yellow '’review your order'’ button, nothing happens. I have checked the information I entered and nothing seems to be wrong. Because of this I cannot finish my order and reserve the seats. I have tried using different browsers, does anyone know a way to fix this?

What’s the name of Venice main station I can get to with interrail pass. I’m doing Ljubljana- Venice then Venice- Rome  

Hello, I never received my paper passes following an order on the Interrail site. The pass is for 22 days. The delivery man did not find my address, so the passes are returned to the Netherlands at interrail. However after 4 or even 5 contacts with interrail, no return of their pass, no response. This worries me because my holidays are coming, that I would like to organize my trip and that I have committed a large sum of money. What should be done in this case? Tanks you for your help,  Lea