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Hello, Yesterday I ordered a mobile global pass, also payed it but I didn't receive it. How can we solve this?I also send an email to zendesk. Regards,Davy

Researching whether to purchase a one country pass, and on some routes some trains say conditions apply (to a one country pass) while other trains do not.  I assumed that meant that some routes took you through a different country, but that doesn’t seem to be the case in one route I’m researching (Venice to Vipiteno, Italy.)  It says to check the travel info section for more details, but I can’t find that section.Any help?

Hello, I have two questions and I hope someone can help me.Is it possible to travel to different city's in one country with the interrail global pass, without traveling to a different country? Like, travel to Point A in Italy to Point B in Italy? Or do you have to - for example- travel from Germany to Italy in one day with the pass?I will fly to another country en travel back to my own country by train, so I will start using the interrail ticket in a foreign country. Is that also possible? Thanks! 

Are the RE lines like in Potsdamer Platz in Berlin, S Bahn or U Bahn?

Hi All,Can I use Eurail Pass on local trains?    

Hello, I have a Greek islands pass for 4 days. I was wondering if it is possible to travel from Piraeus to Athens, since this is not a ferry? 

Hi, I am trying to book a seat reservation on the Eurostar - London to Paris for the 28th of Aug. But for some of the time slots it gives me an error message and I cannot book those ones. Why is it not possible to book some of the time slots, when those trains are definitely running as per the Eurostar website?

I have tried different train times, always the same messageI know the train is running, timetable has not changed

Hello there,a friend of mine lost his phone and we would like to unregister his pass of the phone. Please unregister the 3 passes we bought on my account.Kind regards,Lukas

If I do 2-3 journeys a day it’s only classed as 1 travel day, is that correct? Thank you 

Hello,I want to go from the Netherlands to Copenhagen, but in this case this will cost me an Outbound/Inbound ticket, since I am from Germany and there is no other way, than through Germany, to get to Denmark. Can I additionally purchase an Outbound/Inbound ticket or are there any other possibilities? Can one here help me with this issue? GreetingsIsabelle

I had to reset my device and now I cannot setup my pass anymore even though it is the same device

HeyI am planning to travel via interrail but have 2 questions about this:1) I take several trains on one day, do I have to indicate that as a separate journey in the app or can I directly indicate the final destination of that day? (brussels - frankfurt and then frankfurt - vienna or directly brussels - vienna)2) what if I miss my connection? Can I just take the next train? Do I have to change this in the app? (because that's where the hours are)thanks in advanceTiemon

Mi correo e XXX quiero ir a España Francia e Italia. Desde San Sebastian a Lyon, Berna, Venecia, Toulouse y Madrid. Es posible e 15 días?Moderator note: your email address has been deleted in your topic as we advise our members not to share personal information publicly. 

Puedo armar mi viaje antes de recibir el Movil Pass y trasladarlo a la aplicación una vez lo reciba?

Hi,If i activate my pass on the seventh of september it is only valid until the 6th of October right? Is it possible to extend by one day? Kind regards

Hello, I would like to reserve a seat on the train from VILLACH HBF (AUSTRIA) - RIJEKA (CROATIA) for the 18th of September, departure time 04:20 AM. (travel time = 5h and 7m) Now the problem has occured that I can find this journey in the railway planner, but it doesn’t show up at the seat reservation sector. How am I able to reserve a seat on that train?

Everytime when I try to make reservations, I get an error. Even when I'’m trying other routes. Also it says that there are enough seats keft. I'm trying to reservate seats in any train going at 27 August from Ametserdam/Rotterdam to London. Also From London to Bruxelles 1 September, Bruxelles to Lyon 6 September, Lyon to London 10 September. Can someone help please?

I planned a trip from Berlin to Budapest in my trip, but I couldn't book a reservation on the internet, and only in Berlin (directly at the train station)Unfortunately, it was full when I went there, and I can't change the date on my pass. How can I do ? Since I'm not able to take the train ?     

hey there,i would like to know, if Im able to contact Interrail via Email or Phone in order to ask them specific questions.

Hello.I am currently traveling with interrail and I am on an interrail mobile pass. Unfortunately, my phone broke today and I read that I have to contact the customer service to add my pass on another device. Can you help me with this problem? My email adress is jandavid.xxx.Would be nice to get an answer asap because I am planning to continue my travel the next days.Best regards,DavidModerator note: your email address has been partially deleted in your topic as we advise our members not to share personal information publicly. 

Hey guys, actually I'm planning my South-east Europe Trip and I can't find any connection from Sofia to Istanbul, Beograd or Skopje. Is there any alternative to the missing trains? Or is it just impossible to visit greek, Slovenia and those other countries because of the forest fires and covid?Is there an official website or somethingsomething where I can find some information? Thanks for your support!  

Hello, I want to book a bed on a snälltåget night train, running from Hamburg Central station to Stockholm Central on August 28th 2021 at 11.26 P. M. I have a valid Interrail Global Pass Flexi and I did not find a way to book a bed on this train. Has anyone a idea to solve this problem? Kind regards hukarobert

Hi! Do I need to book seat reservations if they’re optional? For a regional train, say, from Koln to Dortmund, will all of the seats normally be taken or can I be assured that there will be spaces left? 

Hey, I booked an Interrail Pass and activated it today. Because of the Train strikes in Germany I can not use my first day of travel. I also can not cancel it because it starts today. What can I do? Is the travel day (23.08.2021) lost now? I use a mobile pass.GreetingsConstantin Serwe