Solved

I am taking the Eurostar tomorrow - From Brussels to London with connections up from Germany using two ICE trains. I know there have been many cancellations and problems with these ICE trains recently, especially between Frankfurt and Brussels. The one I need to take was cancelled today for sure!There is an alternate route (via Aachen and Welkenraedt) which I will take if there are problems. With this though it is likely I will miss my reserved Eurostar. I have 2 questions!What is the policy for missed connections onto Eurostar? If the ICE trains are delayed / cancelled, will Eurostar put my on next available train, even if travelling with Eurail/Interrail? If so, how do I prove that I was intending to take these trains?! With a “normal” ticket, this is easy to show. But with a mobile Eurail ticket I will have to completely remove the affected trains from my planner / ticket in order to add the new (later) trains that I must take. Thanks! 

I am flying  to Madrid from London on Thursday and would like to get the train to Valencia from Madrid on the Friday. Is the eurail valid for spain high speed trains ?also I am then flying to Amsterdam on the following week. Can I use the pass to get from Amsterdam to emmen ? 

I travel tomorrow morning and today I got a notification saying I hadn't connected my journey to my pass. I checked rhe website to see how to do it and I've already done everything it said. My tickets show on my pass on the app so I'm not sure why I've got this notification? Has anyone else experienced this?

I booked an Interrail Poland Pass for my trip from Wiesbaden to Sedzilaw with my wife and the recommended train connection to do so is to take the ICE1557 at 8:26 am on the 15th August 22 and to drive to Dresden-Neustadt.The Pass however won't allow me to book the ICE to Dresden-Neustadt. The reason for this is according to the app that my bought Interrail Poland Pass is not valid in some countries.I used once the same Interrail Poland Pass and it worked out for me because of the "Incoming and Outcoming" guarantee. What can I do? 

I’m unable to make seats reservations even if there is still place in the train. 

I can't enter to the application, I keep getting the error Something went wrong I have a morning train and I need to show the ticket please help urgently

Hello,I want to travel with my friend through sweden and norway. We discovered, that there are no more rails in the higher north, above Narvik. Or between Narvik and Bodoe. Can we also drive with Bus? Is the interrail-ticket also valid for bustours especially the line 100 wich drives nearly all around the noth of norway?Or do we have buy tickets from ENTUR?Helen

I’ve made a mistake somewhere in my application and though I’ve got my mobile pass it doesn’t work when booking a reservation. I’ve misspelt my surname-can I change this myself?

Hey all! We’re travelling next Wednesday 17th august from Barcelona to Spain and saw that we can’t book the reservation online. There are multiple trains a day going through this route so I’m a bit confused why we can’t , can anyone give guidance? Should we wait to get to Barcelona and book at the station? Thanks so much in advance! 

Hi! I was able to catch a train two hours prior to my reservation. This happend since that train had some delay, so I could make the transfer.It's a train with recommended reservation. But since I'm already traveling, I can't find the train in the system. What the best way to be assured of a seat?Already tried booking from a station later on the traject... Thanks!

Hi, I’m trying to book a reservation for two journeys that we absolutely want to be on a specific train and be able to sit with our traveling companions.  I’ve gone to the Seat Reservations tab on eurail.com, and searched/selected the train(s) I want. The site (correctly) states that reservations are not required, but can be purchased anyway. The Total Amount is shown as USD $0 and the Add to Cart button is greyed out (presumably because there is no balance shown).When I select a different journey (as a test) that requires reservations, even if not for all legs, it has a “Show Prices/Hide Prices” twistie that allows me to select a reservation (see example below), but the desired journey above does not show this.  Am I doing something incorrectly? It looks like I can make a reservation on the Deutsche Bahn site.  Should I just do that instead?

Quick question,ill travel to London for 4 Days and found a nice connection. But on my way back it seems like every train from London to Brussel or Paris is fully booked with Interrail. Is there any chance that ill get my reservation on the 24.07 or is it normal that every Eurostar Train is booked. (I checked for Trains starting 22.07 - 10.08 and every single one is not available) thanks to your help

I had my paper ticket for a Paris-Barcelona reservation mailed to my friend’s place in Poland with my friend being the recipient as I won’t arrive there until July 21. The date of departure on the ticket is July 26. Yesterday, I checked the tracking and somebody at Eurail put my surname after my friend’s first name as the receiver, not his proper name as I entered it in the form. I absolutely 100% completed the form correctly. This is a silly mistake on Eurail’s behalf, but I’m concerned that because it is being sent registered mail, the postal company will not complete the delivery.  I emailed customer service and have not yet gotten a response.  What year is it? Why on earth is this mailed paper ticket a thing? Small mistakes like this can cause huge headaches. 

Hi Could you please help! I am unable to add my pass to my new phone even though customer services have un-linked it from my old broken phone. Ever time I try to add it, it says I am offline but I am fully connected to the internet. I have tried many times. Thank you.

I can’t make reservations through eurail/interail. You can’t progress past “continue to traveller details”. The community suggests making them through individual websites but OBB etc say they aren’t available. How do I make reservations on the following trains/route (photo attached) 

Hi, which app would you use to check time table in Sweden and get to know which trains are delayed or canceled ?Thanks a lotCécile 

Hello everyone,I have a question regarding the activation of a pass by using the touch id (apple) for authentication. My Touch ID isn’t working well anymore, but I have to use it to activate my pass. Is there a chance to change from touch id to password e.g.?Thank you in advance!Stina

Hi all,Me and my friend need some help. We have tried to contact Interail every day since one week back but haven’t received any answer.  Our flight was delayed so we couldn’t start our journey on our starting date. And since this was after midnight we couldn’t change it in the app. Resulting in us loosing one journey. We only have a 5 days-pass, so one travel less has big impact. Do you know if there is any way to still change starting date afterwards? As I said, I have emailed Interail but don’t get any reply. So don’t know what to do.. any idea?

On the 2022 Interrail map (found on this page), some lines around Barcelona run by FGC are shown as "Railways with discount”. It refers to the pass benefits section in the rail planner app for details, but it has no mention of these rail services. I also checked the benefits portal but nothing there either (interestingly, the website lists 26 benefits for Spain, the app 25).The FGC website does not mention Interrail or Eurail anywhere.So is this still accurate? I have also asked FGC via their Facebook page.

I have made seat reservations for 3 journeys.Payment for all has been taken from my account but I have only received the email reservations for 2 of the journeys. The reservation missing is for a journey to Perugia. How do I contact customer services to ask about this -is that what I should do now?is there a telephone number for customer services?I have a mobile interrail pass

I have not received my pass number or the pass itself. I filled in the form correctly but I have not received anything. I didn't realise until now because I hadn't started to organise the trip yet. I don't know what I can do or if the problem is mine or a mistake of discover eu, I think I did it right :(

Kuinka voin siirtää lipun uuteen puhelimeen.  

Leuke interrailers!Dit bericht is in het Nederlands, maar reageer gerust in het Engels.Mijn vriend en ik zijn bezig met het plannen van onze interrailreis en zouden graag het Tatra-gebergte in Slowakije willen bezoeken vanuit het plaatsje Starý Smokovec. Nu zijn we daarvoor in Krakau. Het probleem is dat de treinplanners ons via een grote omweg sturen (Via Katowice naar Tsjechië) om vervolgens Slowakije in te komen. Ik denk dat de grens tussen Polen en Slowakije dicht is? Weet iemand of deze grenzen binnenkort weer opengaan en/of er weer treinen gaan rijden tussen Polen en Slowakije. Eigenlijk tussen Krakau en Poprad/Starý Smokovec?Groetjes!

I want to go from Munich to Budapest in a week and the app states that a seat reservation is required, on the other hand the official website says that a seat reservation is not necessary. Which information is correct?

Buenas tardes. El día 12 a las 14.45 llegamos a Barcelona y desde allí queremos llegar a Praga, pero necesitamos reservar desde Barcelona a Perpignan y en Renfe me dijeron que ya está completo. Por lo tanto no podemos hacer el resto de reservas que requería el viaje.Con la aplicación hemos probado la opción "reserva de asientos no requeridos" y nos sale un itinerario alternativo. Adjunto captura. ¿Es seguro que no necesitamos hacer reserva y que podemos subirnos sin problema a todos los trenes? Otra duda importante: ¿el viaje de ida y vuelta como se computa si vuelvo desde un punto distinto? Y si termino en Barcelona, ​​en lugar de Sevilla que es donde empiezo. Gracias