Solved

Hi! I have activated my pass through the app. Then I needed to make a seat reservation and that was not possible through the app. So I went to the website and created a account. Now I seems that I have two accounts, and they are not connected.

my daughter has a second class interrail pass that she hasn't activated yet, and cant get a seat reservation on Eurostar next week. if she changes to a first class interrail pass, how will she know she can definitely get a reservation on Eurostar?

What’s the best way to book a train ticket-i have a 1st class unlimeted Euralial pass and my parter doesn’t have any pass?  We want to be able to sit together in first class from Amsterdam to Paris. Thanks!

Hi!I purchased a mobile interrail pass for the first time.I bought a 4-day pass within a month.I will travel in a group of 5 people; the trip will start from Munich then it will stop in Budapest, Prague, Berlin and then back to Munich. I have many doubts about booking / app / app travel creation / pass activation.Let's start from the beginning. I take as an example the first travel section, which will be the same for the other ones:Munich - Budapest route - reservations requiredA) I tried to book seats from the interrail site for days but it doesn’t make me proceed due to various errors, so I used the Obb site and I found the EC63 train with departure time 9.29 (I still have to book). Is the seat-booking a separate procedure? And is this the reason why it doesn’t comunicate with the Rail planner application? Consequently, when I get on the train and the conductor will check the tickets, do I need to show him both the reservation and the ticket through the app? B) Through the app, I fou

We are making the reservations and in the app it indicates that we must reserve a seat in some sections and when entering to make the reservation it indicates that it is not necessary. Anyone else has happened? Thank you

I have already submitted for help to customer support but looking to travel this morning and haven’t heard back. I have 4 passes linked on my device. They are all show two time in the My Pass screen.   Two of the passes are allowing me to link journeys to them and I can see a ticket for today’s journey in the My Pass section as expected.However the other two won’t allow me to add a journey to the pass and therefore I do not see a ticket in the My Pass section. When I try to link I get this generic error message.  I submitted requests for help and from what I can tell there is no support in person at any Paris train station. Any suggestions? 

Hello everyone,I am trying to get from Paris to Annecy on the 9th of July. I am a bit confused because for some trips it is mentioned that seat reservation information isn’t availbale.And some trips it is mentioned that seat reservation is required however prices are temporary unavailable.And sometime it is a mix of both.Can someone please help me understand the difference between each? Does this mean that all seats are booked already?

HiI just used a travel day by mistake as i was trying to cancel a journey. I contacted support but no answerI'm not going to travel today and i can't delate this travel day i just booked because the day has already started

Hi I Keep getting the same message that ‘prices are temporarily available, check back…’  I don’t know what this means- if someone could help me- I have attached screenshots for all my journeys requiring seat reservations.   

Hi all, does anyone know why there is no connection from Oslo to Stavanger is shown in the app?google says there is a train connection.i am not sure if the global ticket contains this connection? 

A few weeks ago I have bought a Mobile Interrail-pass. I have received all confirmation-mails etc. on this.Via the website I have set-up a trip and booked reservations for trains in France. I also received these tickets via email.However: in the Rail-planner app I don’t see my trip and the connected tickets/seat-reservations.It seems to me I need to have these tickets in the app in order to travel.Can somebody advise me how I can get the trip and tickets in the app?Thanks.

Help!  I’m trying to book tickets from Paris to Hamburg (date 220804) but this message keeps coming up?? This has been an issue since several days back. Anyone able to help me? :)I’ve tried to book by other websites but can’t find anyone that workes for the whole trip (both france and germany)…    

Hi there! Im pretty new to this and am trying to figure out why I’d get this message,“Prices temporarily unavailableCheck back in a few hours to see prices and book this seat reservation.” For reference, this in regards to a route on Aug 4, 10:55, Paris Est - Stuttgart. Part of a longer trip to Muenchen Hbf. 

Hello. We are in a bit of an emergency situation, because tomorrow we need to go to Perpignan from Milan and had to change our route because the time to change between trains was too tight.We wanted to book the reservation to the 17:10 train but it doesn’t show up on the Interrail site while all others are available. We have nearly 2h in Lyon station so we were thinking of just reserving there if we can’t find another way, even if it might end up being full at the last minute. Is there really no other way? 

Why is this the case? Also, is it possible to board a Eurostar by booking a seat reservation at the station prior to departure (last-minute)?

Hello, I have a big problem I passed a week in Italia and use my outbound day for come here but I passed a day in firenze and I make a mistake I use my inbound day but I’m from France and tomorrow I go back in France and need to use this inbood day could you help me?

Every time I try to book a train (Paris → Stuttgart) 20th July 10.55am I have absolutely no luck. I can select the seat reservation, add it to my cart and then when click on ‘confirm traveler details’ it redirects me back to to home page (and my cart is empty). I’ve tried it with other reservations to see if it’s just that leg that isn’t working/no longer available (no luck same for anything I try to book). I tried changing browsers, clearing cache and cookies. Still no luck! And before anyone suggests, yes I went to the train station and called and each time they offered me a reservation price of 60 euros (as opposed to 12 euros on the eurail booking portal). So that’s not a solution to what seems to me simply to be a bug with the Eurail website. Has anybody else had the same problem and had any luck getting around this? (I’ve been trying for two days now without any luck).  

I can’t figure out how to book my seat reservation from Saarbruecken to Paris. I need to book them for tomorrow morning and then I need a return trip the day afterwards, has anybody found any way to book a train from Germany to Paris???

My husband and I are taking the train from Split to Zagreb on 27 August this year and although I am in the 60 day booking window I am not able to book on the interrail website. I can’t book via OBB either. Does anyone know why this is or what I should be doing to secure the reservation? Any help gratefully appreciated! Thank you! N

Does anyone have experience with sleeping in a normal “recliner” seat from Berlin/Hamburg to Malmö? (costs 199 SEK)Even better; any pictures of the seats?

Hello, I am planning a trip from Munich to Salzburg.  I noticed through the DB app/website the train number is RJX 65 while in the rail planner app it’s EC 65. Both depart and arrive at exactly the same time (11:11 to 13:06) and from the same station.  Are they the same train? Can I add the EC 65 ticket to my eurail pass and book a seat from the DB website for the RJX 65? If not, why can I not see the RJX 65 train on the rail planner app and also cannot see the EC 65 train on the DB website?  can someone please help clarify this?

Or is a Interrail-ticket (Global) not valid on the trains between Bilbao and Hendaye? And if I have to buy a seperate ticket, how much does this cost (I can't really find the fares).

Hiii guys,I want to buy ferry tickets from Italy to Greece. I only can select the discount from the Global interrail pass when I fill out that we are adults aged above 25. However, we are 23 and 24 years old. Does someone of you know how we can obtain the discount when selecting our right age?Hope you  can help us out!Cheers,Emma

Hello, I am resident in Hong Kong although I have Spanish nationality and passport, I am not sure if I should use the 'interrail platform (European citizens) or Eurorail (non-citizens and non-residents).

I can’t find any way of viewing the Pass Cover Number on my Mobile App - this seems to be a recurring theme, but I can’t see what the answer is…..anyone able to help?