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HelloI am going from Spiez, Switzerland to Firenze, Italy on 12 April 2022.I bought a Eurail pass.I made a reservation for a seat from Paris to Interlaken, but I kept trying to go from Spiez to Firenze, but it didn't work.I searched and found that the Trenitalia website does not accept seat reservations for Eurail Pass holders.I'm trying to reserve a seat through Rail Planner, but it only shows up like this. can you help me? 

i have a global pass and since the launch of new look of EURAIL, seat reservation is not getting done through mobile or laptop. The window to proceed with seat reservation is not appearing, can someone pls help?

Does anyone know if the current summer sale of 10% discount is only valid for travelling on summer dnd later? Is it possible to buy a pass with discount and travel in april?

I am planning to travel from Brussels to France and Brussels to England.  Is there a difference between the Global Pass and the Mobile pass?  

Hello, I am trying to make reservations for our trip in June 2022, but the planner app does not show me any available trips. It shows trips until June 10th but we need to travel on June 13th. Do you know if it's not updated yet?

Hello, We have two mobile passes which do not have a pass holder numbers, but this is required for the Eurostar booking. Please can you help?Alexa

How to reserve a sit with eurail if they transfer me to another company 

Hello All!I plan on purchasing the Global pass but my trip does not start till May. I plan on going to quite a few countries. Is it possible to plan journeys, routes, itinerary within the app without having to book any actual reservations yet? I am trying to find the best route to a country and wanted to plan my days accordingly as advanced as possible. Also am I able to plan for the journeys or routes without actually activating it yet till I get to Europe? My main concern really is being able to build an itinerary with the train routes with the app without activating it yet till the first day of the trip. Any logistics or tips would be very helpful for insight! Thank you so much in advance :)

My company (an education LLC) is planning to purchase "7 days within 1 month" Interrail passes for our students; however, I see no option to request a company invoice during checkout. Could you please let me know how I can input information to receive a company invoice for our purchase? Thank you for your help. Balázs

Hello all, I am planning a reservation in which requires a printed ticket. I live in the US so don’t have the option to get it delivered directly to me. What are your recommendations in obtaining the ticket? I read that some got it delivered to them in Europe at the hotel/hostel they are staying at days before their trip as they were already in Europe (this is possible for me as I will be in Europe prior to the departure date). Should I just do this? Or is there a better option?

I would like to purchase 7 days eurail global pass to travel in France, Netherland and Switzerland.I prefer to purchase mobile pass version instead of traditional paper, questionsUnderstand that, Mobile pass is applicable only in France, how do i get train ticket/ book seat for train in Netherland and Switzerland? or I contact counter service at each train station to book seat In France, if i reserve seat in Mobile app, how do I deposit money in or how to pay the reservation fee?Thank you Nimit

Hello,In 2020 I won 2 interrail tickets. Unfortunately I got diagnosed with cancer shortly after. Treatment was long, and the consequences quite bad. So we still did not get a chance to use them.Now I have simplified a travel route, because with my phisical dissability and all the cancer treatments, I cant do a lot anymore. The plan was to fly to Malaga from NL on the 5th of March. Then 3 nights there, then the train to Barcelona on March 8th, 5 nights, and then the train from Barcelona to Paris on the 13th of March. And then back to NL. Ive read we can only book when we are on the station. Will 3 nights before be enough for Malaga -Barcelona and 8 nights before enough for Barcelona - Paris?Due to my condition, its not really possible to be flexible. So I kinda have to know if we will get seats on those trains. I really cant find anything that can tell me its going to be ok. If not, we will have to cancel these plans once again. And my tickets will no longer be valid. Thank you in adva

On DB when you reserve a ticket, how do they know that you have a eurail pass?I want to reserve Zurich to Munich but it’s very expensive 

Bonjour à tous !1. Comment peut-on savoir que la réservation a été validée ? Est ce que c'est dès lors que les frais de réservation de siège on été payés, ou juste lorsque le trajet a été rentré dans l'application et dans le pass ?2. A quel moment faut-il payer pour réserver les sièges ?3. Et lorsque on les a payés, est ce que c'est modifiable et/ou annulable ?4. J'ai vu que sur votre site pour la réservation de siège, pour certains trajets il est impossible de réserver (ex pour l'Espagne, ou lorsqu'il y a le message d'erreur "Aucun tarif n'a été trouvé pour cette correspondance. Veuillez effectuer une nouvelle recherche ou trouver une autre méthode de réservation."). Comment faire dans ce cas ? Quels sont les autres moyens ? L’ajouter dans le trajet sur l’application mobile où se trouve le pass ne suffit pas ?5. De plus, il est parfois écrit "Disponibilité des sièges inconnue", qu'est ce que cela signifie ?6. Comment faire pour que deux voyageurs puissent se placer à coter dans le tra

HelloFirst of all I would like to know if there is a phone server. 1. How can we know that the reservation has been validated? Is it when the seat reservation fee has been paid, or just when the trip has been entered in the application and in the pass?2. When do I have to pay to reserve the seats?3. And once paid, is it modifiable and/or cancellable?4. I have seen that on your site for seat reservations, for some routes it is impossible to reserve (e.g. for Spain, or when there is an error message "No fare has been found for this connection. Please perform a new search or find another reservation method"). What should I do in this case?5. Also, sometimes it says "Seat availability unknown", what does this mean?6. How can I get two passengers to sit next to each other on the train, knowing that both passes are registered on the app on two different phones? Thank you in advance. 

I want to travel from Germany to Italy. Do I have to add Countries inbetween (for instance Switzerland) to the pass?

I will be moving the the UK on a tier 5 mobility visa - will I be able to buy interrail as my partner is a UK citizen and we will obviously want to book together. Or would I have to get a eurorail ticket ?  

How can I buy Interrail ticketfor my children? I already have one, and the system doesn't allow me to buy ONLY for kids. Is there any way? 

Bonjour,Je souhaite voyager  en Italie en Aout prochain, je pars de la gare du Mans(72000)et je reviens sur cette meme gare:Le Mans/Milan outbound (2 nuits à Milan)Milan/Venise (2 nuits à Venise)Venise/Rome (4 nuits à Rome)Rome/lecce  ( 4 nuits dans les pouilles loc de voiture/vespa)Lecce/Naples (3 nuits à Naples)Naples/Milan (1 nuit avant le départ le lendemain)Milan/ Le MansMes voyages out et in sont-ils a comptabilisés dans les journées de voyage? je pensais prendre un pass 5 Italie mais maintenant, j’ai un doute, je crains de ne me retrouver ensuite qu'avec 3 jours de trajets au sein du pays…Merci de votre retour

Hi,does anybody know if I can change my mobile pass for poland to an mobile pass for benelux? If yes, how does it work?

Does anyone know where to book the reservation from London to York [print attached]This message appeared when I was trying to find a reservation and I didn't find any option.  

Hello, My boyfriend and I are looking for a French person who did the Eurail experience and could help us with our questions. Thanks a lot

Hello,Does anyone know why there isn't a night train between Madrid and Porto? I tought there was one. But I can't find it anymore in the InteraillApp. 

Hi All! My family are planning to travel from Dubai to Brussels, Amsterdam, Berlin and Prague from 30 April-14 May. Please advise what’s the best way to travel from Brussels to Amsterdam, Amsterdam to Berlin & Berlin to Prague. Which train to book and do we need to purchase it in advance?  Would you also be kind to share your itinerary and tips for those who have visited those places?  Thank you all so much and stay safe! 

Hi,I tried to buy an Interrail Eurail pass (Interrail Passen: verken Europa per trein! | Interrail.eu) for me and my friend a couple of minutes ago. I went to pay with Ideal, finished the entire thing and then got an error. (Something with ‘failed’ and ‘contact customer service’). However on Eurail's site I can't find any form of customer service except for an automatic bot that fails to answer anything at all. (sorry bot)The 370 euros have been withdrawn from my bank account, but I haven't received the confirmation e-mail nor does my account display my pass when I log in. Does anyone know where I can get my money back, or has this happened to anyone else?