Solved

I won't be traveling for 18 days, my 22 day global pass is from valid  27 Sep to 18 Oct. Today is 10 September.   I was practicing entering trips in railplanner cause i was not able to generate qr code.  finally figured it out and to confirm I knew, put in one more trip and got “no travel days left” notification.  How do I fix this?

Hi,I bought two months continuous interrail global pass and I have several questions. I read all the guides I guess, but something is still not so clear for me. Outbound journey is the journey from the place I live to the border and is the whole journey supposed to be outbound? When I change a train and to the border of Austria goes train from Brno and to Brno I get from Prostejov, so it is one journey in my domestic country. Is there any additional fee for trains high level like ICE, IC, EC in Switzerland, Germany or Austria? On Ceske drahy website, there was that information, that for example for railjet in Austria, I have to pay something extra. But in interrail app there is not any information like that. And when there is an additional fee, then it is so confusing, because I cannot find out the amount of the fee. I ask only because of the information on Ceske drahy website. Otherwise I checked the railplanner guide for Switzerland and there is that also Panoramatic trains like Bern

If I plan a trip today (24 July), which start on 5 August. Does my pass activate today? Or on 5 august?

Dear people of Interrail,I’m travelling today with my 4-days card from the Netherlands, but my actual start date was yesterday. Unfortunately, there were train strikes that day, so I decided to travel today instead. But now I see that my first travel day (of yesterday) is expired. Is it possible that I can still travel 4 days, instead of 3 days now? Thanks already.

I am due to travel outbound from UK to Brussels via Eurostar on 13 August, and have heard the train to London will not be running due to strikes. I believe I can only use my interrail pass for connecting journeys in my home country on the day that I catch the Eurostar. The cheapest we can travel to London the night before will cost us (family of 5) £253 plus accommodation. Is there any way to cover this, through interrail, the striking rail company or travel insurance? We don’t have reservations for the connecting journey as they are not required.

Hello,I know you cannot return a ticket that has been already started . However, I got sick on the trip and can not continue it. I have a 2 month global pass with continuous travel days. The ticket would be valid until 22.09.2022. Would it still be possible to get some of the money back with a medical certificate? Because the ticket was not cheap and my illness prevents me from traveling further. It would be a real pity for the money.Best regardsCarlotta Piest 

How can we purchase a seat reservation for the IC928 from Budapest to Ljubljana on the 27th August at 20:29 o‘clock?? Cannot do it online. Is it possible to purchase a ticket at a ticket office in Budapest? Any experiences?  The MÁV train website offers me one 21€ ticket for the train with a seat reservation included for 1€. How can I only buy the 1€ seat reservation ticket without having to buy the full ticket as I am a global Interrail pass holder? 

Hi - I am trying to book nightjet from Wien - Florence. It is not allowing me on the OBB site. Saying that only availability is 12th Sept and still then I can only reserve from the Venezia Mestre - Florence part of the journey. I have seen the really helpful info on how to book with OBB and hoping someone can offer me a solution please? :)  

Hello! My interrail app gives me strange routes and with insane travel times. On the Deutsche Bahn app everything looks fine. Is this a bug? Or is the DB better or les informed? I don't have any filters on. But now I can't add the right Journey to my pass.   

Hi there, setting off tomorrow. Just want to double check that for trains where no reservation is required, do you have to get on the exact train that you have added to the pass or any train on that route (in case of delays, missing a connection, etc.) Thanks!

Hi everyone,I booked two tickets on the interrail website but I didn’t receive anything (paper ticket), and I travel tomorrow.Can my ticket be found directly by the controller in the train?Has anyone been in that case?Thank you very much !Théo

In just over a week I’ll travelling from London to Milan via Paris and Zurich. Eurostar have just emailed me saying that the train I will be taking from London to Paris will depart an hour later due to strikes. This means that I won’t make the connections that I have reserved. With my new arrival time at the Gare du Nord the quickest way to get to Milan no longer takes me via Zurich so I’d like to get refunds for my connecting trains and reserve some different trains. Is that possible and how do I go about it? Thanks in advance.

My wife and I have just got mobile flexi passes and have added them as individual passes to our seperate devices. What is the best way to be able to book our rail tickets so that we definitely get the same reservation and seating together on each train trip? Thanks for any help.

Hello,Looking to get the Bar to Beograd day train in a couple of days. I see the night train is on the interail app but not the day one.Does anyone know how we get tickers for this train?Thanks,Adam

Hello. So I’m traveling with a night train but the night train is delayed and I can’t catch my following train. So this is my last inbound trip and the following train is in my home country. So technically I don’t have the chance to take a train which comes later because I used my travel day in combination with that night train. What can I do?

We activated phone eurail app using my ID but it doesn’t show my wife who is on the same ticket ?   So she activated app on her phone with her ID and created trip reservations but it doesn’t show me.  We purchased eurail ticket together, which shows both of us on the purchase receipt with separate ID. We cannot reach anyone with eurail to explain this… Thank you 

Hi all, This is my first  ever booking of Thalys, I decided to use the train instead of a plane because I thought it would be more reliable but looks like it is not. We have travelled to Cologne from Portugal and have a Thalys booked for tomorrow to get to Paris, from where we willl fly back to Portugal.However, I just got a message from Thalys that due to the flood the train won't be stopping at Cologne tomorrow?   Can the situation still change? Or do I need to run ti the ticket office now?How do I get to Paris? They suggest to use Aachen or Dusseldorf but I am not sure how to get to Paris from there??? We have the hotel booked for tomorrow and no booked stay in Cologne so we would really like to get to Paris tomorrow :) Thanks a lot in advance for any tips

Hi All, I am from India and this is my first time travel to EU. While my travel from India to Paris is on 3 OCT where I will stay for 5 nights, I have already booked my train ticket for further travel from Paris to Barcelona. I booked it on Trainline app and the ticket has Interrail Eurail logo in it.. I am bit confused whether I can use this ticket for travel from Paris to Barcelona since I have read somewhere that Interrail Eurail pass is for EU citizens. While I know that it's not the pass that I have taken, it's a ticket but wanted to confirm with you all that I can travel on the ticket.Thanks in advance 

Hi, I bought a mobile global pass and I’m trying to book a reservation for the train from Oslo to Bergen (Norway). Unfortunately, the paper ticket is the only option I can choose on interrail.eu, and that ticket will arrive too late. I know there is also the possibility to receive the ticket at the hostel I will stay, but it’s not that simple because it’s required the hostel owner name (obviously I don’t know his/her name). Is possible to get a reservation in another way?

Hello everyone,In my "discoverEu" app it says I must book a seat for a train, but when I come to the website in order to book the seat it says it isn't mandatory and I can't do it. What should I do? Thank youuuuu

Hi - I’m planning to fly into London and take a train on New Year’s Day to Amsterdam. I’ve read that the train should still operate on a schedule similar to a Sunday schedule. Then planning to go from Amsterdam to Paris.I want to book these in advance but searching says the times are not released yet. Can someone let me know when these will be available to make reservations?Thanks!

Hi everyone. I leave tomorrow Switzerland so I am finally ready to activate my pass. I went to go activate it and it asked for my passport ID number. When I put it in, it keeps telling me that something went wrong. I leave tomorrow morning and I’ve already made all my reservations. Please help! I am desperate I don’t know what it’s not working. 

Hello, I have a question about making a reservation from bucuresti to budapest. We first made a reservation through the interrail reservation page, which led to paper tickets being sent. Unfortunately the tickets were not accepted by delivery and are being returned to sender now. We don't have enough time to reserve paper tickets again. We tried to reserve tickets through the Hungarian and Romanian railway company but then we have to pay full price (ticket and reservation) because we can't manage to get discount with our mobile passes. Is there someone who can help us with booking the reservation directly at the railway company? / Does anyone know if we can get these tickets at the Romanian (or Turkish, as we are now in Istanbul) station? Thank you in advance!Krista

Hi, I'm trying to get into my rail planner- app, I haven't had any issues before but since it has just updated it won't let me past the privacy policy page. I check the box to agree, but then it says something went wrong. I need to get into the app but don't know how. Any suggestions?  

My number pass cover is wrong it’s began with IN.. and i have to travel this night  Can someone please help us i have the number of the pass  And an other question because i didn’t receive my pass yet, can we travel with a scan of it ?? thanks