Solved

I made two support requests that (of course) are not being answered. (I only have got the automated “We apologise for the delay in responding” e-mail replies from eurail.zendesk.com.) One of them is meaningless by now, and the other one is not really urgent either.  Can I cancel them?

I’m traveling with an Interrail pass and I’ve lost my phone. I got a new phone but need to activate my pass on it now. My order number is IN30302962. I cannot reach any customer service and I will need to use my last travel day on 29/08!  I need help!

Hi this may sound dumb but I just want confirmation. I am planning a trip to Italy and have been using the interrail app to plan routes. I’ve noticed there are only 3 trains along my journey which require purchasing tickets… would these count as part of my 5 days ticket? If I book these reservations ican travel the routes without using my interrail allowance? the remaining routes do not need seat reservations, are these journeys included in my 5-day pass and don’t require any extra payment?Sorry to sound dumb, First time doing this!thanks in advance!  

Bonjour, j'ai un petit problème. En début d'année j'ai gagné un pass mobile grâce à DiscoverEu. Je l'ai activé dans l'application de rail planer et ai préparer mon voyage dessus. Aujourd'hui je voulais voir comment faire pour réservé les sièges de certains train pendant mon Voyage. Mais je ne comprends pas comment faire. Sur l'application rail planer, il explique que l'on peu faire sa via le site Interrail, ce que j'ai essayé de faire mais en me connectant avec l'adresse mail relié à mon pass, mon pass mobile n'apparaît pas sur votre site, ce qui rend la réservation de siège compliqué Merci pour votre future aide Bonne journée

I bought a pass last year, then when I saw the recent special offer I decided to exchange the pass I had bought for a new one.As per instructions I purchased the new passes and then applied for a refund for the old ones. However I then realised that the card I originally used to buy the passes was connected to a bank account that is now closed.I immediately contacted customer support but they said it was too late and that my bank would take care of it.However my bank have told me that their policy is to return any such payment to the sender, but they could confirm that with the SWIFT payment reference.I have tried to get in touch with customer services to see what has happened to my money and to request the SWIFT reference but have yet to hear anything for several days. Can anyone help or share similar experiences? 

HelloWe are travelling around Europe with the global pass. We are trying to book seat reservations from Paris to Montpellier, but it seems every train is sold out. Is this a mistake on the website or is it actually possible that every train the next month is fully booked.

Hello dear will my pass still be active if i use the out and inboard ticket?i mean will I still be able to use it in other countries or it will be expired

Hace un mes rellené el formulario para participar en el sorteo del viaje del Inter Rail y me tocó. El caso es que yo elegí la opción de viajar con amigos pero no encontré ningún sitio en la web para incluirlos en mi viaje y creo que debería haberlo hecho. No entiendo por que si debería haberlos incluido (puesto que elegí el viaje en grupo) no me saltó ningún aviso o incompatibilidad de que no había añadido a ningún amigo a mi viaje. ¿Hay alguna forma de habiendo elegido el viaje en grupo pero no habiendo añadido a mis amigos los pueda incluirlos ahora de alguna forma?

Respected sir ,my uncle and cousin came from USA to travel to Europe and I am planning everything .I have booked them eurail pass .they both are currently in London and I am in germany ..As we are activating the mobile pass ..I have activated my mobile pass in my mobile ..and my uncle has on his ..now it is not possible to get mobile pass in my cousin mobile ..they are having train in 4 hours ..please help 

Hi, my cousin and I are planning on traveling together . Im Eu-citizen and he is Chiliean citizen. Can we book everything together?  How do we do with the interrail  and Eurail, how does it work?  thankful if someone can explain it to me.

When you purchase a paper ticket with tracking does EuRail send you a tracking number? 

Hi! I have been trying to cancel a mobile pass I bought on the 28th March with a PLUS insurance. Every single time I get into the Page, It leads me to 404 Page error. I have tried on different devices with the same result. It is absolutely important and URGENT for me to get the refund.Please, I need HELP

Hi,I’m trying to book seat reservations on the 9:12 from Prague to Budapest on October 8th.  On the horrid Eurail app it says seat reservations necessary, on the ghastly eurail website it says ticket not available and on OBB it says seat reservation not necessary…..any idea which one is correct, oy!

I made a mistake the 1st time I used the app to reserve a train ticket. I bought the 2 months with 10 days of travel.  The ticket used 2 days of travel so i deleted that ticket and was only able to delete one of the travel days as the ticket day was the current day.  In the 1st 10 minutes of playing with the application i had permanently lost a day of travel. I have sent multiple emails to the help in the application all I get is the automated response and then later an email asking for my opinion on how well they dealt with the problem. I have yet to be at contacted by a single person I went to the train station ask for help there and was told they couldn't help me because it was a problem with the app if I had a paper ticket they could fix the problem. This is been ongoing now for a month I only have two more weeks of travel. I can only assume that they figure if they ignore me long enough the ticket will expire and they won't have to do anything. The complete lack of support and hel

Normally I use my EU ID for activating my pass, not my passport. But for the new continuous Interrail pass I will visit also maybe some countries outside the EU. Do I need to activate the Pass with my passport or is then also the ID sufficient? Of course I have my passport with me then for border control, but I don’t like to take my passport with me when not necessary.

Hi there, I am a canadian citizen planning on taking the 2 months Eurail Global Pass. During those 2 months, I’am planning to stay at friends in Swizerland a lot, would I be able to use the Eurail pass unlimited in Switzerland during those 2 months as it will be like my main spot of travelling ?  Thanks a lot,  Justine 

We are a family of 5 interrailing for the first time this summer. Really looking forward to it :-)For some trains it was easy to make a reservation, but there are a few where it is not possible via the app. So I thought lets ask a question to the more experienced interrailers.Do you think we can reserve seats at the station in Berlin on 9 July? The traintrips we have planned are: Berlin - Krakow (12 July), Budapest - Split (19 July), Split - Ljubljana (26 July). Thanks so much for your reply 🙏🏼 

Hello friends. May I ask is railjet covered in my 7 days in 1 month eurail pass? Thank you. xx

Hello,I bought a mobile pass. I would like to make my first reservation for Paris - Barcelona. However, when I try to reserve a seat, I have no choice but to receive my ticket in "paper format" which will be sent to my home address at a cost of 9€. I don’t understand why ? I chose the mobile pass to have the tickets directly on my phone...Thanks in advance!  Bonjour, J’ai acheté un pass mobile. Je souhaite faire ma première réservation pour le trajet Paris - Barcelone. Cependant, lorsque j’essaie de réserver un siège, je n’ai pas d’autre choix que de recevoir mon ticket en “format papier” qui sera envoyé à mon domicile au coût de 9€. Je ne comprends pas pourquoi ? Merci d’avance!

Hello everyone,I bought 2 Global Passes (not activated yet).I want to book 2 Reservations (because it is mandatory) for a train from Basel SBB to Paris on 03.06.2022 and also on the same from Paris to London.Also for the way back I need to book these trains in advance.Somehow when I use the “book reservations”-tool on the eurail.com-website I can´t find anytrains. It is just loading forever.What can I do?

We’re getting married in July, and we plan to fly to Paris (from the USA) and then take the train from Paris, to Switzerland (Geneva, Bern, Zurich), then Italy (Pisa and Rome), then to Croatia (Zaghreb), then Greece (Athens).  We plan to stay 3-5 days in each destination, and we have no idea how to go about reserving tickets.  We can’t just use the Eu Pass to ride trains, we need seperate reservations for each train, correct? And how do we secure the night cabins?  Thank you kindly.

Can I combine my digital pass with a seat reservation purchased at the railway station? I can't verify myself when trying to book reservation online. Lost my BankID together with my mobile. 

Hello, i’ve been reading many times the instruction but i didn’t understood how the destinations works.Can i use the pass to go to any destinations or i’m only limited with the destinations provided by the site?thank you

I’m looking to travel to CZ this summer by train as its more environmentally friendly.How does the pass work? I buy pass then what?   I have to  plan my journey using rail planner. Do I have to pay for the tickets that the journey needs or everything is covered by pass?Rail planner can show very cheap journeys is that the extra I have to pay ? It could end up being a very expensive trip to buy a global pass for 4 days travel and extra tickets and seat reservations.

Dumb question, I know. But I just wanna make sure. All of those dots are stops where you can get off, right? I need to take a train to Köeln from Berlin but I need to take the train that goes to Bonn-Bad and I just wanna make sure that I can actually get off in Köeln haha.