Solved

Hi:) i am really new to interrail and really excited about it. However i have a small problem.so i booked a reservation a few weeks ago from Amsterdam Centraal to London. However, my plans have slightly changed and at the date of this journey I am in Bruxelles instead of in Amsterdam. Is it possible to board the train (where I have a seat reservation from Amsterdam to London) also from Bruxelles (which is two stops after Amsterdam)? Or will the reservation not be valid if you do not board the train at the station of your reservation?thankss if anyone has the answer to my question:) have a lovely evening🥰 

Hi! So we were looking to get a night train from Zagreb to Split, it says :“You're ready to board. You can buy a seat reservation if you like but it's not required.”But then underneath it it says: “Prices unavailable. No price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board.” Does this mean we could turn up on the day and get on without a reservation or does it mean it is fully sold out? Any help would be appreciatedThanks!

 I tried making some reservations today, checked all the info, accepted conditions, but I cannot activate the 'to pay' button. It won’t turn the yellow bright color. It won’t let me go further than the «proceed to checkout» mark

I have a mobile pass that I think I activated (not sure how as I did not intend to) but now have a new passport number.Contacted customer service via website and received automated reply but not contacted yet.Have reservations for Eurostar and trains in France for outward and return journeys.Possibilites:Wait for customer service but due to travel next Saturday (3 days to sort out)?Deactivate (how?) apply for a refund and order a new pass but will I be able to rebook tickets to match the reservations?Take old and new passports with me?Other option I have not thought of?thanks chris

I cannot activate my EU global pass. it showed like this  I already sent the email to customer service many times but no one answer me.  

When I want checkout my reservation for the train from Duisburg to Berlin and from Berlin to Prague I cant finalize the order. With the function “Select Existing Adress”, I am not able to press it which makes it not possible to checkout and finalize the order. Is there a other way to book seat reservations? I’ve tried every browser and on my phone. 

As is already covered in another topic, the “trip” concept in the Rail Planner app and on the website are not connected. Which is OK I guess, as long as you are aware.But for some reason I seem to have created several unnecessary trips on the website. They all have me as passenger. I can’t delete myself from the trips, and I can’t delete a trip before I have deleted the passenger(s). Huh? Should I just give up and let them be there, perhaps rename the bogus trips to something obvious so that I know to not get distracted by them in the future?

Hi, I bought a 2 months pass yesterday, and I entered the pass id in the application to see if everything is fine. BUT the app is showing that the pass has been activated. My question is when does that 2 months start? Has that period already started?! I just added the pass no., and I haven’t completed adding a trip and adding ID number sections.thanks

4 days into my planned trip. My pass states next planned train route as Madrid to Paris.Want to alter to Madrid to Rome. Can this be done as it not a route shown on my passI

Hello, I’m planning a European Tour and I can’t find a train between Poland and Lithuania. Do you know why ? I would like to go to Lithuania, Latvia and Estonia. Do you have tips ? Thanks !

I bought a pass pre-covid November 2019, so I was not able to travel, I am now planning to travel and I do not know what to do to activate my pass. I spent a lot of money on this unused pass. I cannot get ahold of anyone at Eurail. I had sent several emails for months and I just get a generic email. The phone number listed on the pass when I received it by mail does not work, Please please help, This cost so much money and I want to use this. Thank you.

HiI have installed Rail Planner App, and added 4 pass number I added some trip which is in future dates but I am not able to activate it.error is “Something went wrong”Please try again, or contact customer service if this keep happening. Regards

Hello I just saw the flash sale for %50 discount. However I already bought a 2 months continuous ticket months ago. Can I still get the discount or exchange my ticket for the discounted one?

Hi! I have a question. I study in Hungary and I have a residence permit here. But I am a Dutch citizen and have Dutch citizenship. Now I want to buy the interrail pass that's in the flash sale, the continues one. I want to use it to travel from Budapest, to the Netherlands. In the Netherlands I would like to travel from the south to my family in the North, a week later to the east, maybe travel a bit inbetween in the Netherlands, and then from there to Lisbon. However, I wonder if it is possible for me to make several journeys within the Netherlands? Because the website says that it is not allowed in the country you live in, but I don't live there. Thanks in advance!

Hi I am unable to do the reservation. it is showing me as $0. I have bought the global pass for 7days in month.

Hi there. If I’m going to purchase a global pass interrail youth with the 50% promo, I’ll be able to travel in ONLY ONE COUNTRY or I can travel in 2,3,4,5, country of the 33 possible?Thanks

Intento pagar reserva de asiento de Barcelona a París y no me lo permite. Incluso colocando dirección en hotel de Barcelona

Hi. Where does it show my country of residence on the inter rail pass?

Hello! I am trying to make reservations from Paris to Barcelona on Tuesday 7th June (eventually ending up in Lisbon) and we’re now struggling to find ways to make seat reservations. Is it very risky to book in person at the station on the same day or the day before or have people generally had much more success with this rather than reserving online? It’s my first time using a Global Pass and we thought this would be smooth and easy to use when we were looking this last couple of months… but now we’ve bought the pass it feels a lot more stressful and unavailable than we initially thought! 🥺

My brother and I booked two tickets today. We booked both tickets in his account. Is is possible to change one of the tickets to my account?

First Interrail (7 days within 1 month). I’ve build my trip on the app, and I don’t understand what does “Travel days: 6/7 left” at the top means. Also it is possible to know the number of travel days my Trip will take, so I can do a better planning? Thanks.Jorge Domingos 

Hi, I bought a 3month interrail ticket on Saturday evening on my mobile. When booking I saw there’s both a youth and an adult ticket but thought it’s because of some system stuff so didn’t think much about it. Today I realised I basically spend an additional €340 because I didn’t click things correctly. Does anyone know if there’s any way of contacting Interrail directly to figure something out or no chance? :(

I have a 3 day out of a month German pass and want to add my train from venice to munich however when I go to reserve the train journey it says that one of the countries is not valid despite the trip being included in the german rail pass. Does anyone know why this is happening? Already booked my venice hostel!

I have a eurail pass. When I try to book the reservation the message says “one of the legs of your journey can not be booked- look for alternate connection. I am thinking the reserved seats are fully booked.my question is can I just catch the train without a reservation 

Hello there! It is my first time visiting Europe and I am unsure of how the One country pass works. Would really appreciate if anyone could provide me advice so that I can plan accordingly and buy the right tickets.My itinerary for Italy is as follow:15 August: Travelling from Domodossola to Milano Centrale. Then travel from Milano Centrale to Venezia S. Lucia (considered as 1 travel day) 16 August: Travelling from Venezia S. Lucia to La Spezia (considered as 1 travel day) 18 August: Travelling from La Spezia to Roma Termini (considered as 1 travel day) 19 August: Travelling from Roma Termini to Naples Central station (for a day trip to Pompeii). Then travel from Naples Central station back to Roma Termini (considered as 1 travel day) 20 August: Travelling from Rome Termini to Fiumicino International Airport (considered as 1 travel day) As long as within the day itself, and within 24hours (ending at midnight), I will be able to take unlimited trains with the One country pass? Therefore