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reserve a night jet ticket from OEBB app, paid and got confirmation from my credit card that i was billed but i did not receive any email confirming the transaction even on my email , nothing at all.

I can not activate my day trip in DuscoverEU app and I'm travelling with that train in few hours. It says that something went wrong....please reply as soon as possible

Hello I would like to know where can I find the information that tells me how many times I have used my rail pass… Such as the activity? Thank you very much Marcia Pina 

Hello I would like to know where can I find the information that tells me how many times I have used my rail pass… Such as the activity? Thank you very much Marcia Pina 

hello everyone, I won the interrail ticket via Discover EU and I began booking my trains. One journey goes from Paris to Valencia. Accidentally I booked the journey for the wrong date. I want to travel one day earlier. I also used two of my four credits to book the seat reservations.  I’ve been researching on how to change the seat reservations but I couldn’t find any results so I wanted to ask wether someone knows how to change the date.  thanks for your help! 

Hi, my Interrail Global Pass starts next week on Tuesday morning. I wanted to check if everything is working and if I have any issues beforehand. It seems that I am apparently offline in the app. I can´t look at my pass I cant look at the Tickets or do anything. I have tried restarting my phone, switching wifi off and on I don´t know what else I can do to fix the problem. I am not able to deactivate my pass and move it to another device. I dont want to reinstall the app either, I had issues with that in the past, where in needed the support to unlock my pass for me to lock into my discovereu app. 

Hi there,Does anyone know what days does the Leo express train operates from Poland/ Bohumín to Frankfurt Süd. I think the website states everyday. I am hoping to travel on the 31st of August from Krakow. This train existed on the Leo express website and then a few days ago it just disappeared. It is still listed on the SBB app. Also, does anyone know if it is possible to make an Interrail reservation in the couchette sleep cabin please? It does not work on the Leo express website when you apply the Interrail discount. It comes up as unavailable/ soldout. Would really appreciate someone's help. ​@rvdborgt ​@Sebastian Vetter 

Hi all,I have adventured without flying with my family for many years but this is my first time planning a trip using an Interrail pass. We’re planning a trip to Morocco next summer. If I can combine outward / inward train travel in the UK with the Eurostar it should come out as more economical then buying advanced tickets, but only if I can work out the reservations in Southern Spain!And this is where I am coming unstuck...I want to travel Barcelona - Málaga outwards, then either return the same way or go Málaga - Madrid - Avignon in July / August next year (yes, I really like advanced planning!!). I am using Rail Europe to check reservation prices and to get an idea of likely availabilty of reservations. Trouble is, if I request three or four reservations at once there are none available no matter how far in advance I ask to book. But if I ask for two, reservations are possible on many trains with only a week or two notice. Are there really only two pass holder reservations available

Hello everyone,I'm planning a trip and I'll be using a global pass for my train travels. I've heard that it's possible to book tickets directly at train stations without having to pay for individual tickets, but rather using the pass. Can anyone share their experience with this process? How does it work, and are there any specific steps or tips I should know about when reserving tickets with a rail pass at the train stations?Thanks in advance for your help!

Hi,from 31 Jan 2023 NS the national operator in the Netherlands will have the possibility to travel with Credit Cards with the train only using the credit card as a ticket like tap and go in cities like London for the underground. If you are travelling with an Interrail or Eurail Pass than you have to stop on your phone the possibility to use NFC if you have a Credit or Debit Card on your smart phone, because the ticket barriers at the station will register your credit card and not the QR-Code of your mobile Interrail/Eurail Pass.  Maybe the Eurail Team can do something that using the Rail Planner App the payment service is turn off like when using NS app. @Mukhammad Mostly this problem will have iPhone users.  More about using credit cards for traveling with NS:https://nieuws.ns.nl/bij-ns-check-je-in-en-uit-met-je-contactloze-betaalpas/

I found the advice to contact interrail when my reservation email did not come. ybut how?? no phone number, not even an email adress.

Hello when i am looking at my reservations i cant find the local trains connecting me too the bigger stations, i saw them when i booked but not when i look at it now. 

Hello,I booked some seat reservations for me and my partner via the interrail website by adding us with our passes to a trip I created.In the Rail Planner App only I can see the Trip and more importantly the reservations in my account, she has no possibility to view or show the tickets on her phone.Am I missing something so we can view the reservations both or is this just bad design? Any help would be appreciated 

First time at doing this so sorry for being clueless. Am planning a trip as follows:Preston (Lancs) - London - Paris - Lyon - Nantes - Paris - London - Preston (Lancs). Question 1: Are the trains from Preston to London (and reverse) part of the days we can travel?Question 2: How many days of travel would we need to complete the French train journeys? Thank you   

Hi there, we have 2 passes one on each phone for our upcoming trip. I have planned out all 5 days, with reservations on my phone. We have a 5 day pass, being used over 14 days. I have activated the pass and fixed all 5 travel days. I now want to share the trip so my husband has his on his phone. Its the same exact trip for both of us.If I share using WhatsApp or email, what does he need to do when he receives it? And does it activate his days too, so all 5 have bar codes? I assume as I have activated my days, I am fit to travel now and need to do nothing else? Ideally I would like that to be the case for both of us as our trip is fixed now 

I have a mobile interrail pass. I booked eurostar tickets and other reservations on my ipad using the website and then realised I had to use that app on my phone so transferred my pass to my phone. I then added my trip using the app on my phone. I already have the tickets. Will they still be valid.I have not activated my pass yet as I am not travelling until 7th September.

I made a seat reservation from Venezia Mestre to Rome Termini for my upcoming trip on September 19 on a departing train at 8:34 AM but now I wanted to catch an earlier same rout train whichstarts at 7:38 AM. Ca anyone suggest how to switch my existing reservation to a different train? Thanks

Hi! This is my first post so please forgive me if I’ve done anything wrong.I have a five-day Interrail pass for a holiday in early September (travelling 4-15 Sept). I now need to book another trip in late September (leaving 22 Sept). I want to book now, not wait till I get back. Can I buy a second pass and use it to make reservations before I travel with my existing pass? Thank you !

Hi, i have to travel todayUnable to book seat for Frankfurt to Paris I am not able to the book the seat, is there any issue with the reservation system?

So I have been in France for the past 3 days and I just saw on my discover eu app that I need to be online. Problem is that my phone is connected to WiFi and has access to mobile data. Every other app on my phone works perfectly fine but when I open my discover eu app its like i have no Internet. I cannot open my seat reservation nor look for any other travellers in the area. The worst part is that I don't know how I can get my app to be online. And yes I have tried restaring my phone. I don't know what to do because it says that I have 10 hours to get the app to be online to have my pass ready. Does this mean my pass will get inactived? 

We were booked to go from Frankfurt to Copenhagen by train from Frankfurt to Hamburg Hbf then Hamburg Hbf to Copenhagen. There was just one problem - the train to Copenhagen went from Hamburg Altona not Hbf and there wasn't time to make the connection. Fortunately DB were able to get us on a later train with seats reserved but we are arriving a couple of hours later than planned.It's definitely worth checking that the connections offered are correct and actually work!

We’ve got passes for 4 days of travel in one month, but now we’ve made all our reservations we have realised we need 5 days. We could refund our 4 day passes and replace them with 5 day ones, but then the passes will have different numbers than the ones we used when making our reservations.Does anyone know if this is likely to cause a problem with our reservations? The Interrail chatbot says it will be OK, but we don’t want to be standing on a platform somewhere being told our reservations are no good.Our other option is just to pay one of the days as if we didn’t have passes, but I think this is likely to work out more expensive.

Good evening,First time Interrailer (4-day Global Pass) and UK resident, just learned about outbound and inbound journeys and I’m now reviewing my current itinerary. I have two separate but related questions:Currently, my trip starts with a Eurostar journey from London → Cologne on the 14th September, via Brussels. My understanding is that this entire journey counts as an Outbound journey, and therefore not towards one of my travel days. Is this correct? Do outbound and inbound journeys have to cross an international border to count? Because right now I’m looking at a £35 single/ £50+ open return ticket to get from my rural little village to London, so if I can cover either or both of those with the Global pass, that would be a big help.I’m aware that the two situations above potentially conflict. That’s my problem to work out. I’d just like to be sure I understand what the possibilities are.Any help greatly appreciated,Warr

If my ticket can't be scanned, what should I do? The route is Rome Termini-Bari, the controller tells me that he can't scan the QR code 

Hi everyone,I've been trying to book seat reservations with Eurail and keep getting error E0500. Has anyone else run into this? I've already tried [mention what you've tried: refreshing the page, switching browsers, trying the app instead, etc.] but the error keeps showing up. Any help or shared experience would be much appreciated.Thanks in advance!